Conversation with Waves.Exchange
Started on October 26, 2020 at 04:19 AM Europe/Moscow time MSK (GMT+0300)

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04:19 AM | raphael-main: HI, i deposit some usdn via ethereum gateway and it seem the contact did'nt see my deposit. I made 3 deposit wthin 5 mins , https://etherscan.io/tx/0x5bb0a8e57eff7aaedaf0f3637531e1f43ac9c80781c170169495aca068514a59

04:19 AM | Boris from Waves.Exchange: Hello! Welcome to Waves.Exchange Customer Service! Give me a few minutes and I'll get back to you.

04:19 AM | raphael-main: 2 deppait i mean

04:19 AM | raphael-main: deposit

04:21 AM | Boris from Waves.Exchange: Deposits and withdrawals to/from external blockchain networks may take up to 60 minutes (but usually faster)! No worries at all, you just have to wait a little bit and the funds will go to the wallet balance

04:22 AM | raphael-main: i know, i deposit more that a hour ago

04:23 AM | raphael-main: the contract on waves didn't see my deposit from ethereum. https://wavesexplorer.com/address/3P7RhLuvncw74sinqGa7SvZYgejXxs5gVyk/tx

04:25 AM | Boris from Waves.Exchange: Then you need to add the custom token by using contract addresses:
The WAVES contract address: https://etherscan.io/address/0x1cf4592ebffd730c7dc92c1bdffdfc3b9efcf29a
The USDN contract address: https://etherscan.io/address/0x674C6Ad92Fd080e4004b2312b45f796a192D27a0

04:27 AM | raphael-main: yes, i see my transaction on ethereum : https://etherscan.io/tx/0x2535895ca19de3660964b8b4642d8e3dff7aea606fee0cbf9172b95d286967f8

04:28 AM | raphael-main: but it seem on the waves blockchain, my transcation didn't procees to deposit in my account

04:30 AM | Boris from Waves.Exchange: > i know, i deposit more that a hour ago
Did you receive these funds?

04:31 AM | raphael-main: no

04:35 AM | Boris from Waves.Exchange: Okay! Let me check! Give me a few minutes, please

04:35 AM | raphael-main: good thank boris,

04:42 AM | Boris from Waves.Exchange: In order to provide you the best assistance, you'll be contacted by a well-experienced colleague of mine within two hours (Unfortunately, my colleague is resting, but he’ll be back soon. Please accept my sincere apologies in advance for the inconvenience and the delay). All further communications are going to be held in the frames of this dialogue, so you don't need to elaborate on your situation once again!

04:43 AM | raphael-main: ok but i cant wait 2 hours, i will be resting too

04:45 AM | Boris from Waves.Exchange: You've made a deposit from the Ethereum network to your Waves.Exchange address, correct?

04:56 AM | raphael-main: yes i made a deposit usdn from ethereum on this ADDR : 0xa61af542af6f01C6E1BD8D98aF82dc43c2f58431, I made this procedure this procedure more that one time. my first transaction work . You can see on etherscan i send 199 usdn https://etherscan.io/tx/0x44bc00ec2f074ddd0cc69811834fe6fecc0eb5df1514345a24cec0fd3d99930a and on the side of waves i receive it https://wavesexplorer.com/tx/DKguPprYUw9oeENNFtGkMEQDXbhjfv4FwMg5excTzTmG but my second transction on etherscan https://etherscan.io/tx/0x5bb0a8e57eff7aaedaf0f3637531e1f43ac9c80781c170169495aca068514a59 it process BUT on the side of waves blockchain , i not receive any depsoit. this ADDR https://wavesexplorer.com/tx/DKguPprYUw9oeENNFtGkMEQDXbhjfv4FwMg5excTzTmG

04:58 AM | raphael-main: do you undestand

04:58 AM | raphael-main: understand

04:59 AM | Boris from Waves.Exchange: Thanks again for the provided info, my colleague will be back soon to solve your problem. I understand your feelings, but please, once again, our sincere apologies for the delay and the inconvenience

05:00 AM | raphael-main: i will recheck my balance tomorriw if anythong change i will recontact you

05:02 AM | raphael-main: sorry for my bad englsih

05:02 AM | Boris from Waves.Exchange: Yes, sure, and please, no worries at all. My colleague will respond to you directly in this conversation

05:02 AM | Boris from Waves.Exchange: Thanks again for understanding and patience

05:02 AM | raphael-main: 👍

07:12 AM | Scott from Waves.Exchange: Hello. Please click Receive button on the USDN panel in your Waves.Exchange account and take a full-page screenshot.

02:01 PM | Scott from Waves.Exchange: I haven't seen any response from you yet, but be sure that you can contact our support team 24/7 in order to ask for clarifications regarding any Waves.Exchange-related cases!

02:01 PM | Operator: Help Scott understand how they’re doing:

02:02 PM | Operator: Rate your conversation

02:49 PM | raphael-main: hi, i was sleeping, so i take a screen shot of the usdn deposit and a screenshot of my recent deposit

02:49 PM | raphael-main: [Image "2020-10-26_074916.jpg"]

02:49 PM | raphael-main: [Image "2020-10-26_074533.jpg"]

02:51 PM | Scott from Waves.Exchange: I have sent details of your issue to colleagues for analysis. I will get back to you when I get more information or a solution for you. Please wait for my reply.

02:51 PM | raphael-main: ok thank

03:56 PM | raphael-main: so do you have a reply ?

03:57 PM | Scott from Waves.Exchange: Unfortunately, we don't have any answers/solutions for you yet. For what it's worth, we guaranty that your request will be managed. Your funds are safe! We'll contact you directly in this conversation. Thank you in advance for your patience and understanding!

04:03 PM | raphael-main: OK but i need my fund! Can you manualy excute the transcation on the waves blockchain?

04:12 PM | Scott from Waves.Exchange: No, unfortunately this is not possible.
 As soon as we have news for you, we will immediately contact you in this dialog.
Please wait for my response.

04:12 PM | raphael-main: 👍

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Exported from Waves.Exchange on November 1, 2020 at 06:16 PM Europe/Moscow time MSK (GMT+0300)