Please can anyone help me, i can't seem to log in to my bitcoinwallet acct.. I have requested change password and nothing is coming into my email.. Is this a technical problem.

Please can anyone help me, i can't seem to log in to my bitcoinwallet acct.. I have requested change password and nothing is coming into my email.. Is this a technical problem. and when i try logging in it says my emails and password is incorrect. What the heck is going on ??