Hi, I just wanted to share my recent experiences with bitcoinfog.

Been regularly using the service for over a year now, sometimes there were some delays, but at the end I always got my money.
Until very recently...

On Sunday 8th February I made 2 payments of 3.1BTC and 1BTC.
First payment of 3.1BTC finally appeared on my account after almost 48h of waiting, but second one never made it.

It did my standard procedure - contact the support, but tbh I don't even know why I bother, they never ever responded to any of my concerns.

So, now after almost 5 days of delay and "customer support" (joke) silence, I finally lost my hope and decided to never ever use their service again.

I don't think though they consciously scammed me, why only for 1BTC, they had an opportunity to take more regularly.
I think the infrastructure of their service is simply unreliable.

Mr Akemashite Omedetou thank you for doing business with you, but I'm out now!

I'm using Bitcoin Fog for couple of weeks now and also have posted some concern here on the forum before.

It's really difficult to stay calm when a lot of money is involved. You read that service require 6 confirmations and than after 100+ and over 24h still nothing.
Than you contact customer service and no response!

I do understand that technical difficulties and delays with these types of services happen, but please mr Akemashite Omedetou respond to your customers queries otherwise you will eventually loose every single one of them (I'm personally very close to leaving).

Little simple line of text would make me sleep at night much better.
Is it really so difficult to respond something like: "there is a slight delay with our service, everything should be fine in the next 24h"?

Come on!

I think it would be even better not to have customer service at all instead of having not responsive one, please think about it from the customer's point of view.

Anyway I need to say that all of my payments have been sorted eventually and I didn't loose single penny.
Still using the service, but I'm very careful now (many small payments one by one) and the first moment any other reliable alternative service shows up - I will leave Bitcoin Fog, unless I see some improvements.

Once again mr Akemashite Omedetou please respond to your customers queries!

It looks like the problem hasn't been really solved...
My 2 payments don't show up again and it's been over 12 hours and almost 100 confirmations.
Anyone else having the same issue?