How many times you've followed up for your verification? Follow it up through emailing them and wait for their respond so that they'll be alerted that your process has been pending for a week.
I'll give that a shot. I was reluctant because I saw a message on their site that said contacting about a ticket will move it to the end of the queue. But at this point, what do I have to lose?
I have a friend who recommended Gemini - any pros or cons from veteran crypto exchange folks on them? They seem OK - similar to Coinbase.