We have added a new automated verification method and are requiring all users to verify (or re-verify). Need help? Let us know at support@coinrnr.com.
Its a little bit of a hassle to some folks who are computer savvy to upload scans etc to the website so Im sure its a bit intimidating to those who aren't computer savvy lol! If your aren't able to upload photos, bills, etc via identity network on site then you should at least have the option of sending same info via email since it accomplishes same goal

Other than that small quirk i've been a satisfied client of Mazin's since he was over at localbitcoin.org, very fast, very courteous, great business!!! Just still waiting for my verification process to be completed! ( I was one of those who had to send my info via email lol )