Hello,

a few days ago I wanted to login to my coinbene account but it says it´s frozen and I should contact support.
I contacted support via their chat widget on the site and via support@coinbene.com

support@coinbene.com then sends an autoreply:
Dear user,
Thank you for reaching out to us.
We have received your email and will reply you within 24 hours. If you didn't get the reply after 24 hours, please check your spam or junk box , it might got blocked by your email filter.Your patience will be deeply appreciated.

Thanks for your support
Best Regards,
CoinBene Support Center'

Since I received no real-person reply within 24 hours (not in Spam/Junk either) I turned to their Telegram group which is infested by scammers with fake support account names. They tell some bogus story why the account is frozen and that the unfreeze process is now running. Then they ask for a security deposit to make sure I am the owner. The deposit is in BTC at around USD 300,- worth. Of course I did not do it.

Does anybody else have this problem with coinbene?
Pretty angry by now this exchange is till operating while locking users out from their account and money.  

Thanks