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Another update:
Yesterday I've asked them to explain their calculation of available amount and how they calculate fees. The answer was the following:
"Network fees will vary and I cannot provide you with what it currently is. You can refer to https://core.jochen-hoenicke.de/queue/#0,4d to see what the trend has been for fee rates. You can alternatively set a lower fee rate if you'd like, but please keep in mind it will take longer to confirm as you will need to wait for fees to drop to that rate."
Also LoyceV was almost correct with:
Their answer was:
"Our page will not update if you make any changes to the fee priority, but by default our system is showing it as if you were setting it at a two block confirmation priority, which is considered the 'high priority'."
I find their way of work and presenting information - misleading.
I have 0.15 BTC, with high priority transaction system says I can send only 0.12 BTC. Switching to less quick transaction amount available does not change, but in fact, I can send more. I've filled all the necessary and put 0.145 BTC with "Very Low Priority (Est. 300 blocks)" option and clicked Send. Next screen was:
As everyone can see, the button "Send Funds" is blue, which means I can send more than BitGo said I have available.
I think this "bug" or misleading information was made on purpose. Users either send everything extra expensive, or leave funds in their wallet.
I've seen many times on this forum BitGo among the list of recommended online wallets. I've been using BitGo to receive funds for more than than a year, but when the time comes to sending, I was not expected to have such issues with reputed wallet.
Yesterday I've asked them to explain their calculation of available amount and how they calculate fees. The answer was the following:
"Network fees will vary and I cannot provide you with what it currently is. You can refer to https://core.jochen-hoenicke.de/queue/#0,4d to see what the trend has been for fee rates. You can alternatively set a lower fee rate if you'd like, but please keep in mind it will take longer to confirm as you will need to wait for fees to drop to that rate."
Also LoyceV was almost correct with:
I guess that's because fees are going up. Ask support why your Available balance doesn't increase when you manually set 1 sat/byte. It looks like that feature isn't working.
Their answer was:
"Our page will not update if you make any changes to the fee priority, but by default our system is showing it as if you were setting it at a two block confirmation priority, which is considered the 'high priority'."
I find their way of work and presenting information - misleading.
I have 0.15 BTC, with high priority transaction system says I can send only 0.12 BTC. Switching to less quick transaction amount available does not change, but in fact, I can send more. I've filled all the necessary and put 0.145 BTC with "Very Low Priority (Est. 300 blocks)" option and clicked Send. Next screen was:
As everyone can see, the button "Send Funds" is blue, which means I can send more than BitGo said I have available.
I think this "bug" or misleading information was made on purpose. Users either send everything extra expensive, or leave funds in their wallet.
I've seen many times on this forum BitGo among the list of recommended online wallets. I've been using BitGo to receive funds for more than than a year, but when the time comes to sending, I was not expected to have such issues with reputed wallet.
Thanks for posting this. I was searching around Google for a solution to this 'insanely high BitGo fees' problem and your posts really helped me. Even I'm considering moving almost all of my web wallet funds (a big chunk of which is on BitGo's 'pay as you go') to a h/w wallet.
