They are a public company with their founders known. They also message regularly on their social media platforms.

I do see BTC transactions still happening on their cold wallet, how is it even allowed and no one talking about it?

Many people are complaining about them asking for ID verification, which I'm ok with. But this is very scary.

I have emailed their support, I hope they reply back soon.

I recently did below transaction to transfer BTC from Gatehub:
https://xrpscan.com/tx/FE17FC1CF0AC33C2D4045359B41CEF10A3B167792152D0DED394FDF808548379

It says, the btc was sent to the Gatehub cold wallet (Gatehub Fifth).

As per their process listed here: https://support.gatehub.net/hc/en-us/articles/360021425613-Send-cryptocurrencies-from-your-wallet

The btc should have been transferred from their wallet as soon as it was received. It's been more than 24 hours and I don't see any transactions on the BTC blockchain for my wallet.

Was I scammed? Or is there something I don't understand? In my transaction history on Gatehub, I verified again the BTC wallet where it is supposed to send the money.

I haven't done this before, can anyone help please?