I placed my order for a 10-ASIC kit, last Sunday (3/16/2014).  I got the ASICs on Thursday and the accessories on Saturday.  Everything I expected to get was in the boxes.  When I first got it all set up (on Saturday) there was a problem with the SD card image and my Pi wouldn't boot all the way to a linux prompt.  I called support at Zoomhash, fully expecting them not to be there, but was surprised when Michael answered the phone.  After some preliminary diagnostics we decide to try re-imaging the card.  This was a bit of a hassle for me because I do not own any Windows machines and Michael's only instructions were based on my having Windows (I use Ubuntu 13.10).  I found a friend who was willing to let me come over and use his machine for a half-hour and used it to re-image my SD card.  Put the freshly imaged card into the RBPi and BAM! it booted exactly the way it was supposed to.  I followed the directions Michael had earlier sent me about configuring my set up and now I am mining at ~3 MH/s.

So the whole thing was moderately painless.  Zoomhash's customer service was awesome.