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I don't really get the controversy.
I dunno about the MSB licence/registration issue, I'll leave that to someone who is qualified to discuss it (and I don't know who here is). But the address and CS names thing seems pretty innocuous; lots of people in the BTC exchange business get targeted by hackers and criminals, so it hardly seems odd that they'd put their company address behind a P.O. box, or use pseudonyms when dealing with clients over the phone. I've worked CS jobs before, and when you're dealing with the internet you will always be dealing with crazy people. I certainly don't want them to know my name.
Plus, I don't think there is any law that says CS reps need to use real names, or the address be an office. If I go talk to EA or Steam support, the name I see on the screen probably isn't the real name of the CS rep, but I don't care about that. What matters is that the service is good and the company is accountable. I haven't used the VirtEx site a lot, but so far I've had no big issues.
I dunno about the MSB licence/registration issue, I'll leave that to someone who is qualified to discuss it (and I don't know who here is). But the address and CS names thing seems pretty innocuous; lots of people in the BTC exchange business get targeted by hackers and criminals, so it hardly seems odd that they'd put their company address behind a P.O. box, or use pseudonyms when dealing with clients over the phone. I've worked CS jobs before, and when you're dealing with the internet you will always be dealing with crazy people. I certainly don't want them to know my name.
Plus, I don't think there is any law that says CS reps need to use real names, or the address be an office. If I go talk to EA or Steam support, the name I see on the screen probably isn't the real name of the CS rep, but I don't care about that. What matters is that the service is good and the company is accountable. I haven't used the VirtEx site a lot, but so far I've had no big issues.
kingofspain, I spoke with our compliance office, and the appropriate word to use is "registered" Money Service Business, not "licensed." I have corrected the word in my original reference (post #517).
Thanks. No big deal to me - as I said before, it's not 'money', so an MSB license seems kind of silly... but it's better than nothing. Hopefully it's made official eventually... did FINTRAC give you guys a timeline or requirements for making that happen? If bob is correct, I'd expect they'd force you to drop it pretty soon. Otherwise anyone could claim it, and there's plenty of exchanges that haven't... maybe they just didn't think of it.
Edit: Remember kids, capslock is cruise control for cool!
