i have another´s ticket of 20 of jun Ticket #2538, is the same problem

Hi, my username in mtgox is rmachiavelli. I sent 25btc to mtgox 5 minutes before it
went offline and now I don't have those 25btc in my account.
Any of mtgox can please check if the 25btc are in the wallet in your server and
transfer them into my account?
I have a screenshot of my wallet and blockexplorer.com

my Ticket #5681 in mtgox support
i have another´s ticket of 20 of jun Ticket #2538, is the same problem


plz i need help