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I've been trying to get support on the subject for almost a month. My comments on Trustpilot have been deleted.
I was justified by the license provider curacao gaming license but no response.
I cannot go to a police or lawyer as gambling is prohibited in my country. I will set up a website soon and file my complaint as a permanent independent for life.
I'll collect all correspondence and evidence and post it back here soon.
Cloudbet scam. Be careful.
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I played at Cloudbet.com and won $190,000 worth (713.000 DOGE). Cloudbet first closed my account for authentication reasons. After waiting 9 days, he did not pay on the grounds that I did not comply with the bonus conditions. I did not do anything that violated the bonus rules. I made the cycle conditions as requested. Cloudbet is a scam.. https://i.imgur.com/WFQnRcC.jpgCan you help me? |
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I played at Cloudbet.com and won $190,000 worth (713.000 DOGE). Cloudbet first closed my account for authentication reasons. After waiting 9 days, he did not pay on the grounds that I did not comply with the bonus conditions. I did not do anything that violated the bonus rules. I made the cycle conditions as requested. Cloudbet is a scam..  Can you help me? |
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Now the mail has arrived. They say they closed my account forever and I violated bonus rules. But this is not true. After completing the bonus cycle, I continued playing. I did not violate the bonus rules. What should I do? I've been waiting for a week. Still no solution. Support no longer responds quickly. I made about $190,000 and they closed my account. They said it was under review. I will share information about the situation.
This is a very large amount, so the security team wants to make sure that everything is fine. It is also possible that they control it for money laundering reasons. At the moment, casinos are heavily controlled by the police in regard of that. Unfortunately, these procedures are not quick, so you just need to be patient. I keep my fingers crossed that everything will be fine. |
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We still have not received a response. We are just waiting. Cloudbet scares me. I've been waiting for a week. Still no solution. Support no longer responds quickly.
If you ever manage to withdraw that money. I suggest you start looking for alternative crypto online gambling sites. No customer should have to go through the pain of having to wait for countless days for their withdrawal to be processes. It's like they first want you to plead with them for mercy so that they give you what you have already won |
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I've been waiting for a week. Still no solution. Support no longer responds quickly. I made about $190,000 and they closed my account. They said it was under review. I will share information about the situation.
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I also know cloudbet is reliable. I've had high payouts in the past. But what happened to my friend puts me in a difficult position. We have done the verification. on the 6th day. We are waiting for a response. Annoying. I made about $190,000 and they closed my account. They said it was under review. I will share information about the situation.
Cloudbet is a very recognized casino, I have already seen two different ceuntas saying or affirming that their funds are blocked, it would be great if as they have already said before, you can enter the support of the site and ask what is the reason they have for having made a possible blocking, maybe you need to go through a certain verification, these casinos are very safe and you have to take into account that each casino has its protocols and that you must follow all its regulations, perhaps it is something easy to solve. |
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We've been waiting 5 days for a response for $190,000 in earnings. We have not yet received a positive or negative response. We started to regress.
We don't know why we're waiting. Although there is no violation of the rules, we have not been able to withdraw our winnings for 5 days.
I will share the latest status.
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My friend and I have a shared email account that we use for work. He had created a membership using this e-mail address. My friend already sent credential and they confirmed his account. He kept playing and won $190,000. They then asked why he signed up with this email. I explained the situation and explained that we use this email in common. We are now waiting for a response from the cloudbet support team. I using translate. sorry for the mistakes I made about $190,000 and they closed my account. They said it was under review. I will share information about the situation.
I got an interesting response. Since the username in my e-mail account and the names in my cloudbet account did not match, they requested documents again. Since the e-mail belongs to me, I also sent my own credentials. I will share information about the latest situation. Live support is moving pretty fast. I am satisfied for now... @winnerdeal if I remember correctly wasn’t this issue about your friend as seen below? If yes shouldn’t you be sending his credentials and not yours?. Lastly it’s good to see that live support is working swiftly in your case, and as soon as it’s resolved do post an update here so we all can know that this matter is closed for good. date=1636926383] Snip
You mean they haven't paid you the money you talked about over a month ago, even after providing them will all the KYC verification they needed?
That really sucks if that's the same case.
No. They paid the entire balance in my account. I didn't have a problem.
Actually, this is a request from a friend of mine. I wrote here because he couldn't open an account. I recommended Cloudbet to my friend. There is a tense wait.
I will share the process here.
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I made about $190,000 and they closed my account. They said it was under review. I will share information about the situation.
I got an interesting response. Since the username in my e-mail account and the names in my cloudbet account did not match, they requested documents again. Since the e-mail belongs to me, I also sent my own credentials. I will share information about the latest situation. Live support is moving pretty fast. I am satisfied for now... |
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I made about $190,000 and they closed my account. They said it was under review. I will share information about the situation.
You mean they haven't paid you the money you talked about over a month ago, even after providing them will all the KYC verification they needed? That really sucks if that's the same case. No. They paid the entire balance in my account. I didn't have a problem. Actually, this is a request from a friend of mine. I wrote here because he couldn't open an account. I recommended Cloudbet to my friend. There is a tense wait. I will share the process here. |
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I made about $190,000 and they closed my account. They said it was under review. I will share information about the situation.
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I won a large amount and my account was restricted from withdrawing. I'm waiting for it to be reviewed. Anyone experiencing this situation?
This is what gambling sites(FIAT and crypto) usually do whenever certain players win huge amounts. You don't need to fear anything as long as you didn't do anything shady. They might even request KYC which you will need to submit in order to retrieve your winnings. Stay patient just like some of the posters above mentioned because this is your best option currently. $100,000 and more. Do you think they will pay? What's your idea? I don't have any worries. If they ask for KYC, I will. If I am not wrong, I believe most (if not all) that wins big to a casino will always undergo to review. From the account's creation, deposit and how you played your balance. Most also will ask for your identity. Given the popularity and reputation Cloudbet has, I'm sure you will be able to receive your winnings as long as there are no terms that has been violated. Congrats  @winnerdeal from what I have read in this thread before they’re checking to see if you’re legit or no, and don’t belong to a country where gambling isn’t allowed as per their terms. Furthermore their KYC process is slow, so even after submitting the documents you’ll have to wait for a while before they allow you to withdraw. They paid $110000 before asking for ID. There's about $20,000 more inside. When I wanted to shoot it, they asked for an ID request. I will send ID now. Thank you very much for everyone's help. |
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I won a large amount and my account was restricted from withdrawing. I'm waiting for it to be reviewed. Anyone experiencing this situation?
This is what gambling sites(FIAT and crypto) usually do whenever certain players win huge amounts. You don't need to fear anything as long as you didn't do anything shady. They might even request KYC which you will need to submit in order to retrieve your winnings. Stay patient just like some of the posters above mentioned because this is your best option currently. $100,000 and more. Do you think they will pay? What's your idea? I don't have any worries. If they ask for KYC, I will. |
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I won a large amount and my account was restricted from withdrawing. I'm waiting for it to be reviewed. Anyone experiencing this situation?
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