You'll have to await their response, while waiting you may consider the suggestion by odolvlobo.
*Edit: Just saw your message. Congrats on recovering your funds.

Not a waste of time at all. This would help them fix the issue as a lot of users who fall into that situation may not have a community to ask for help and abandon their funds completely.

Help display your screenshot image.

OP, do you have a PK of that bitcoin address ?
I think you should try the steps suggested by @odolvlobo, so that you can get your doge after doing it if the suggestion works. This is the first case I have come across, I hope you are lucky enough to have your doge back. It is clear that the bug must be fixed by the wallet developer.

This is a possibility. I found this thread about a similar issue: [RESOLVED] Atomic wallet. Bitcoin sent to a Dogecoin address....
In this case Bitcoins were sent to a doge address and instead of the wallet giving an invalid address warning, it converted the address to a BTC compatible one and validated the transaction.

Replied. As I said, you'll be better off posting (*what details you can share) publicly, so the community can offer assistance.

Just like on what others been mentioning on here is that its not possible for a certain transactions to go through on sending up DOGE on BTC wallet address and if you do make use of
non-custodial ones then this one will show some error but since you do talk about Guarda then they are the only ones who can solve out this type of problem.

You can sent out support ticket: https://guarda.freshdesk.com/support/tickets/new

or on social media mediums
https://www.facebook.com/GuardaWallet/
https://t.me/guarda_community

or this one
https://guarda.com/contacts/

Do you have a txid? Is your wallet custodian or closed source? Afaik, BTC addresses would be invalid and such a transaction should never be completed as they are two different blockchains.
If it's a custodian wallet, contact their support and request for their assistance.

Based on what I have experienced, it's like you can't get your coins anymore...
Dogecoin and Bitcoin have different networks, so when you send the wrong coins to the address ordered, the coins will automatically collide and disappear. *sorry for your loss

You can't send DOGE to a BTC address. Dodgecoin addresses start with a 'D' and no BTC address is a valid dogecoin address.

I did some investigating...

The wallet should not have let you you send to that address. There is a bug in the wallet software -- it is not correctly validating the address that you entered.

Here are the address details:


The fact that the pubkeyhash is the same for both indicates that the wallet software accepted the bitcoin address and used it in the transaction as if it were a valid dogecoin address.

It may be possible to recover your dogecoins. In general, the way to recover coins sent to an address of a different coin is to take the private key of the incorrect address and import it into the wallet of the correct coin type. In your case, obtain the private key of 12n1ZixhsJYtYx1kKaVBZmJdyxLQbTMRiF and import it into a dogecoin wallet. I don't know enough about dogecoin and that wallet to tell you if that will work, but the wallet developers can help you. I would raise a big stink if they don't since it is clearly a bug in their software.