my user id is up112488164. I had a USD withdrawal to my bank account since Nov 2,2020. It has been 3 months now with no money in my bank account. Contacted customer service and they called and tons of emails between me and them. Got replies like , check with your bank, we have to contact our finacial service, we have to contact the intermediate bank, the transfer was stuck at our bank as we needed some information and we gave it to them and finally after all of that nonsense, nothing I received.
1853 USD lost somewhere, I asked for the intermediate bank information so I can contact but they refused to tell me.
I asked for contacting directly with the financial department and they refused as well. I asked for doing an investigation on my expenses but I never got that investigation results for more than 2 months I was told it had been done.
I asked for getting my money back to my cex.io account several times without a reply.
Am asking now, Am I stolen those 1800 usd? I'm thinking about a reporting to UK police and FBI? A friend is a lawyer can raise me a case, he is expecting little fees in comparison with the total amount. Somebody can help.