We're back up!

We'll be processing tickets as fast as we can.. please be patient, we'll make sure everyone is compensated properly for any missing hash from their rentals

We're turning things on slowly and monitoring.. should be fully functional barring any issues in the next hour or 2

We have all nodes online (not yet active to public) and are running internal tests to make sure there are no issues. ETA: Soon!

We're optimistically looking at 3-4 hours. We have everything restored and current minus the web node.
We technically could turn on mining now, but are waiting until we can give everyone control over their pools before doing so

We're definitely not shutting off

We're getting pretty close -- unless we hit another setback we're looking at sometime in the next 5hrs. Again, we've not had to restore from this level before, so this is just a very rough estimate.. but we are definitely making good progress.

We're working around the clock here and running on little to no sleep (not that it matters to you guys, I understand )

All balances are safe, we had some major hdd issues with our main node and are having to rebuild quite a bit of it. But, again, all balances are safe -- we have all of the hot wallets as well as the database secured.

Taking much longer than original anticipated -- we're still working on it

Another update here:
So the whole raid for web was toast. All balances are secure (just to get that out of the way) -- we're rebuilding the web OS now.
Still no official ETA yet, but soon(tm)

We have all backups restored and are presently working to restore functionality to the web. Still don't have an exact ETA, but I'll keep this thread up to date as we make progress

We replaced one of the bad drives in the main RAID array, but ran into a slight hiccup. I don't have an exact ETA, but it shouldn't be too much longer -- again, extremely sorry for the inconvenience.

We're aware of an issue with our main db node and are working to restore it as quickly as possible

Apologies for the inconvenience

From time to time we will see a comment that seems to think we have bias to the renters or bias to the rig owners. The truth is a service like ours will always rely on both rig owners and renters. Our service cannot exist without both.

Our system has many tools that facilitate our review process but we do manually review every single rental that processes through our system. It is not impossible to get it wrong the first time. However, throughout our system we have quick links for you to reach support or submit a ticket. We're always happy to review a rental you might have a concern with as we would never pretend that a mistake could not be made. I'm sure if you check around the user base you will find that we never charge a mistake against the rig owner or renter and simply refund from our own funds.

In 90% of the requests for review it is easy enough to look at the charts and see that a rig operates flawlessly before and after the rental period. We then look at comments made in communications to see how responsive both parties were. The next step is to exam the hashrate vs worker difficulty and all of the reported pool messages. Our system to the decimal point then provides an accurate refund amount.

Not to interfere with this sale but You can mass rent hashrate from our site now as it stands.

Lots of suggestions here. Thank you for that.

When we added mass rentals we added the ability to create "Profiles."  This is the best way to rent because you create the filter once and only the rigs that meet your requirements will display. Once you have some profiles assembled, renting really is only two clicks.

We naturally considered all rigs in the same list view with filters on the different algos. This was ultimately scratched primarily to keep the site more efficient. There is a ton of information being requested on the various list pages. By listing all of the rigs we would be creating even more demand on the system.

We do want to refine the website. We have added a lot of features since the day we decided to see if anyone would use this service. Each time we add a feature it's literally bolted to the website where there is room.  Because of this, we really need to stay focused on a few more large features we have in development before revising the site. It's better to have the bulk of our features completed before we lay in the lipstick.

Please note that in the image you've linked, the rig performed near advertised the full duration of the rental. The black line floats near or on the advertised rate. This is the "moving average."  The moving average combines every ~5min snapshot of the share rate as the rental progresses.

Yes this is correct.

The site was not offline during that period. However, it's possible cloudflare was slow or unresponsive for your region. There was a site outage (not mining/backend) yesterday. Our hosting provider had networking issues. That has since been resolved and we're now testing a migration to another provider as I type this.

Sorry about the delayed answers, although we have support over the weekends, we tend to wait until all of us are available during the week to tackle questions.

1. Yes we do have plans to continually evolve the API (development work is ongoing).
2. It will be made compatible with GET

We appreciate the kind words and support.

The hashrate graph is very much like "WU" it's luck based and averages out over time. It's accepted share rate just displayed as hashrate/graph.  Without API we can't see hardware errors, we do see rejects but the rejects could be the rig or they could be the pool so it's a little trickier.