all i know is, the drama you've stirred up has really fucked up our private bitcointalk series. a bunch of our players can no longer chat at the tables anymore because of the 500 krill requirement. implementing something like this without any kind of whitelisting feature leaves a really bad taste in one's mouth. it's pretty annoying that you guys let some trollbox drama turn into this, not to mention de facto chat banning all new players to the site. what a shitshow!

Please PM us with your username and we will review whether a mistake may have been made in your case, and look in to the issue with support email response time.

To support@swcpoker.eu:

Can you please remove higherhighs from the trollbox? If you want to ban the N-word and F-word, great. I fully support those decisions. But this guy is instigating all of the misery in the trollbox right now and then playing the victim card when it inevitably escalates.
 
Is this person even sanctioned by you? I feel like this must be a troll since it's so over the top, but people keep getting muted and the rules keep getting changed to ban all possible instances of higherhighs' feelings getting hurt, so that's confusing.

Please just post the chat rules prominently and keep it objective. For example, "you can't tell people to kill themselves" and "don't say the N-word or post links referring to the N-word" instead of including wildly subjective rules like "no player abuse" (whatever that means). Then, quietly mute people who break the rules without having higherhighs confront them in the trollbox. If they want to discuss the reasons for the ban, stick to email.
 
For whatever reason, higherhighs cannot moderate chat without making it personal and involving himself in every conversation that has nothing to do with him. His constant barrage of "you're pushing it," "this is your final warning," "you've been pushing the edge all week long," "that's not the only reason we banned beerman," "chat is a privilege," "stop abusing me" bullshit just makes it worse. Why would you even discuss the reasons for player bans with EVERYONE IN THE TROLLBOX?   
 
It only escalates arguments when higherhighs tells someone they're banned, but the ban won't take effect until 12 hours from now when someone wakes up. Then, the player rages out for the next 12 hours and higherhighs escalates the conflict even further by increasing the length of the ban because he's feeling "abused." He has directly instigated the abuse he complains of in almost all cases I've seen.
 
Letting higherhighs report people based on his personal dislike of certain players is a disastrous, ill-conceived policy that only serves to make him feel like he has control over some aspect of his life and inflates his ego. He thinks he is entitled to respect because his chat color is green, and when that fails, he resorts to intimidation, fear tactics, and misdirected punishment. It doesn't work that way. You have to earn people's respect. 
 
You're driving away players and making SWC look terrible. The 500 krill requirement to chat is punishing new players. Do yourself a favor and take away higherhighs' chat. It won't stop him from reporting people by email, but will prevent the current trainwreck in the trollbox from continuing, and might possibly slow the hemorrhage of players from the site.
 
marlais

I dont think that this kind of bug "typo" worth as 150k doge.
And regarding your missing 150k Doge, OP has explained it already that they can't refund it because you lost it fairly.
Just my opinion.

Did you send us email on support@fortunejack.com? This is not a place for such discussions.

We just checked your transaction and you indicated a wrong wallet number. It's not even a BTC wallet. So it is wrong to blame us on that. We will refund the money after some more investigation. It is seems that you just indicated a wrong wallet and money was not transferred anywhere.

We are sorry about your loss. First of all, if you have some problems with the mouse, it is stated in the rules that we are not responsible for that.

Regarding your loss, I asked our technical team to check it several times and only after full investigation, we are responding you back.

You made 3 bets, very large ones because you probably increased them. Despite them most likely being accidental, we can not refund them. We checked each session though and you lost all three fairly. Again, I am really sorry for your loss, but there is nothing we can do about it.

We have not received your email it seems. We will check out your problem as soon as possible and contact you back. Are you sure you contacted us at support@fortunejack.com?  If you are, write to me in PM your username and when this happened and we will sort it out.