Thank you for your response and please excuse my technological ignorance but I don't even know what that means.

Hi, everyone. I'm new to Bitcoin and completely lost. My sister repaid some money that She borrowed from me only she chose to to it through a BITCOIN app. I've tried everything to cash it out. I've had no luck with it. I've tried the bitcoin atms, cashing out through cash app and tried setting up a coinbase account to cash it out. I'm completely lost. I'd be happy to pay someone for advice/help in cashing it out
Thanks
J.R. & Rebecca