Almost 2 weeks now and still haven't received any reply from security@sportsbet.io 
https://bitcointalk.org/index.php?topic=5323603.0

It's been now exactly 10 days and I still didn't receive any reply from them.

Still didn't get any reply regarding my problem.

It's not like I had a choice, they locked up my account I wasn't able to withdraw my money when I wanted to and I didn't really understand why the sudden need for my documents ? it felt extremely shady for me at that time which is why I refused and just went on with my days.

I already posted on the sportsbet thread and gave him my username.

I mean, let's admit for a second that this is just a matter of time, would it kill them to reply to my emails like any professional support service would do and simply inform me "Hey this process actually takes some time, so please bear with us" ... ?
I sent them a message on Twitter and even the guy there told me that "It shouldn't take that long."

My sportsbet.io username is Kopplex.

sportsbet.io Account with balance unfairly closed + Support ignoring emails.
https://bitcointalk.org/index.php?topic=5323603

Hello,

I have an account at sportsbet.io that I've been using for 3~ years, never ever did I face any problem with depositing & withdrawing money, but a few months ago (almost a year) after depositing $100 in Bitcoin ($100 at that time so with the current price pump it should be worth more), they suddenly lock up my account and told me to contact them at security@sportsbet.io which I did, and then they asked me to "undertake a Know Your Customer (KYC) procedure"...which seemed extremelly weird for me at that time, I've been using their website for years and never once was I asked to submit my documents, so why now ? so I simply refused believing that it wasn't worth it for me to pretty much sell out my privacy to this company to just get back a hundred bucks.

But as I said earlier, it was $100 at that time, and with the current price pump I was eager to get MY money back! (a reminder that those aren't bitcoins that I won in their website, I had just deposited them)

So I contacted them a few days ago, agreed to undertake their "KYC procedure", submitted a picture of my passport and an internet bill (where both my name and address are visible), they replied with a  www.veriff.com link where I basically had to take another picture of my passport AND a selfie and told me to email them back when I'm done with the verification process which I did....but now they are ignoring me 

How weird, they were replying pretty fast before sending my documents but as soon as I sent them, they instantly vanished. 

TLDR: They locked up my account and are holding my money hostage, they got the documents they wanted from me and are now ignoring me.

What exactly is going on with this company ? I feel like I'm being robbed of both my money and my documents.

My email exchange with the support before they started ignoring me : https://pastebin.com/ZPamKG1m