I think they do. im in same boat as you, but lost everything trusting this company. when i say everything, i mean everything. day after day of sending emails to info.bitmine updating them of my situation so they can meet the 31 day mark and give me back my friggin refund that they knew i needed, they decide to stay silent, i just emailed them yesterday letting them know my wife filed for divorce and they're giving her custody of my daughter cuz i'm zeroed out, currently staying at my church all from bad investments. kerim used to be quick in response before but after asking for a refund on an order for 8 upgrade modules that i placed back in december 2013, there was silence. i've should have known by then, it was all going to be a failure rather than sitting and patiently waiting for something i will or will not get, and moved on but i couldn't. i've waited too long, and it crazy timing when antonio emailed me with shipping details that i wasn't even expecting. i've been waiting for an update of the refund thats way past due.  thats not the email i was looking for but it gave me hope. so,  i trusted bitmine a second time, believing they would atleast give me my btc refund. if they would have refunded me my btc when it was due, my life would have been normal a little longer.  i dont know what to say anymore, they even skimped a miner from my october order im seriously starting to think these mofos are doing this on purpose to buy more time or  trying to bust a jack move on me and fck me over again and again!?!?. bitmine sent me 1 miner when i had ordered 2 back in october 2013. i was like wtf!!! i reply to antonio email from the shipping info telling him that theres a mistake in the order that there should be 2 ccd200 with comp included. no answer. not even their everyday, your order should be ready to ship next week crap. fuc kkkin ey bitmine. you have just ruined it for many people that put trust into your company. i know i shouldn't be angry at bitmine.ch, it was my mistake in investing all into this swiss company, but i am. i've lost all faith in everything i thought i believed in. its freakin depressing now, fck! hate this feeling of being lonely and broke. yo! bitmine! guess this type of behavior and business ethics are  cool where you're from, but that kind of shit don't fly where i'm from. ill even give up about inquiring about the last batch and the batch before that one that i had  invested on. bitmine.ch. im willing to just take the refund for the modules to get back up on my feet. the other orders can wait for now. my dad use to always tell me, "don't ever bite the hands that feed you". bitmine has bit the hands of the feeding hand. guess whats going to happen next.