Thank you for the replies. They seem to be a big exchange (volume wise) and no wash trading. The biggest problem was with Prime Trust not responding to their inquiry for such a long time. I only used them because I didn't wish to use my Binance account, to make the tax issue on withdrawal easier, as in my country it is tax free if you hodl for 2+ years. OceanEx helpdesk replies really quickly, that has to be said.

A little update, Prime Trust provided the transfer details today, but the receiving bank (Revolut, and my account with them is in Lithuania) has not received the money. It was wired on March 10th. Revolut failed to track down the funds(it hasn't reached their partner bank and they can't track it farther than that). They say it can take between 3-5 intermediary banks to reach final destination (USA to Lithuania), so the sender now has to track it. I've notified OceanEx and they have forwarded this to Prime Trust. Now I guess another two weeks before Prime Trust replies, as they clearly don't give a crap or are seriously understaffed. They are not a bank, but some sort of financial service provider.

It is very stressful, but ultimately this is a transfer between USA and European Union, so hopefully it can not be lost, I imagine this is highly regulated financial sector. I do kinda regret using Revolut for this to save a few thousand USD on currency conversion fees, compared to using a regular bank in my country, but it is what it is. A lesson for all users if they wish to withdraw to Revolut from the USA - don't. From EU from what i read it works like a charm.

Hi all. Not sure if I got the right subforum, but I hope I did and someone can help me with some information.

On the 9th of March I've made fiat withdrawal request from OceanEx exchange. Apparently Prime Trust LLC handles their withdrawals, so I've then received an email from them to confirm the transaction, which I did. The withdrawal was made to Europe, revolut. It has now been 17 days and I have still not received the money. On the OceanEx withdrawal page withdrawal is marked as completed. Revolut has confirmed the money has not reached my account. They would check where the money is if I  gave them some details, but I don't have any to give. I have not made a mistake with my bank account number, name, or address.

I have contacted OceanEx numerous times, but they just keep telling me they are updating my ticket and prime trust hasn't replied yet. I've asked them if they can call Prime Trust, since after 6 ticket updates they are not replying, and they told me last they are not allowed to call prime trust on the phone!?.

I really don't know what to do now. Hopefully someone with some knowledge what to do in a situation like this can give me some advice.

I am now really worried about it all, as for me it is a big amount.

Thank you.