Deposited check today, hopefully it clears.  Updated original post and title of thread.

It looks like cointerra has sent me a refund today with my fedex tracking number.  I will update when i receive the check then again when the check clears.

So i guess they didn't like my reply of thanks but no thanks send my money.  They are back on teh ignoring thing again.

I received the same email.  They should have my refund basically ready then since its been about 8 weeks already right?

Also have filed with the FTC and added link above.  They are in violation of numerous FTC rules regarding refund processing at this point.

Sorry for lack of update.  I'm in contact with a business lawyer in Travis county.  I don't want to have to spend more money to collect money that is rightfully mine, but at this point i'm at a loss of what to do next since they refuse to respond to emails.  Does anyone have a phone number to contact them at?

Basically what this thread tells me is that to get your refund you must kick and scream very loudly to get noticed and your refund processed.  Anyone remaining silent and relying on Cointerra's "goodwill" is going to be burned as evidenced by the people who have been waiting much longer than you for a refund (and probably had their request in before yours).  Also how many days past the 4 week window did it take for you to receive your money?

And on the 6th day he filed his complaint with the BBB.  Next up, the Texas Attorney General.

Yes I am 5 days over the initial 4 week 'waiting period'.  I only made this thread because for the past 5 days i've sent an email each day and they have ignored each one.  Since they check these forums often because of how popular it is in the bitcoin world i expect them to see it as well as see me promoting everyone i can to start filing with the Attorney General once they've gone past the 'waiting period' .   Once they have the full attention of the government they will start to act like businessmen I'm sure of it.

How long have you been waiting for your refund?  I'm located here in Houston and am in touch with another guy in Dallas who is also waiting for his refund.  We are supposed to go to their location in Austin to get answers sometime this month when our schedules align.  If you've been waiting for an extended period of time then you can file a complaint with the attorney general of texas.  That's the next step for me and I encourage anyone else who is still waiting and hasn't received any correspondence do.  The AG will begin an investigation/sue if a flood of complaints about Cointerra hits their offices.  My refund is only for 6500$ so I can still sue them in small claims court for that + court fees.  I dunno your circumstance though.  If they simply need more time I wish they would just say so instead of sending me out of my way to bust their asses.

edit:  Also, looking at their BBB, it seems they have had 2 complaints issued against them and they ended up resolving them.  So that's another route to go if necessary in my opinion.

       I have email logs of them refusing to give me a proper update status on the "updated" 2TH machines and am willing to post them. With full confidence that this company would live up to their expectations and be the first US based company to actually deliver on promises I made a pre order on an April batch miner before the first one ever delivered.  (big mistake).  
       After seeing initial numbers I gave them the benefit of the doubt that they would have it fixed.  They said they were working on it and through a string of correspondence, they kept me from pulling the trigger on a refund with promises that they were working on it, and it would be ready by my april batch (have email proof of that too).  Well long story short, April first came around and they already had posted an update regarding their crap pci-e mining card and still had no update on the  new board design. On that day (April 1) i asked for a refund.  Low and behold, April 2 rolls around and they update their website with obvious bad news for april batch guys such as myself.  Someone from there emailed me a couple days later asking if i wanted to reconsider my refund now that they updated their website to which i replied NO.  

      I refrained from saying anything about their company because I wanted to wait the full 4 weeks they said it would take to get a refund.  (Funny they took my bank wire instantly).  Now that the 4 weeks have passed, i've been emailing them every day asking about the status of my refund to which now i'm being ignored.  I will update this thread daily for those waiting on Cointerra refunds that may be in the same boat as I am, as well as give insight to any potential customers, if they even have any of those left.

edited to add:

https://www.texasattorneygeneral.gov/consumer/complain.shtml
http://www.bbb.org/central-texas/business-reviews/virtual-currency/cointerra-inc-in-austin-tx-1000104440
https://www.ftccomplaintassistant.gov/Information#crnt&panel1-1

update:  *** received an obvious mass email from them with various options to consider instead of refunds.  I will count that as a reply after 21 days

Update:  Cointerra has contacted me ironically the day that the BBB published a PSA Warning against their Company and published my complaint seen here on their front page: http://www.bbb.org/central-texas/

Supposedly I will receive my check on Monday.  I will update again at that time and then again when the check clears my bank account

Update: 6/10/14 - received my check via Fedex yesterday, but I was at work so I was able to deposit today.  Total number of days waiting to receive check from day I requested refund [69]