thanks for the response. its a bunch of coins from btc to cro. some were 3 month stake some were 6 month. but i am being told no matter what, none of the staked coins could be withdrawn before the date i originally agreed upon

hi my father is ill and he has about a lot of money staked on crypto.com. over 500k... he will pass any day now and he wants to withdraw his staked coins because of the headache it will cause.

is it legal for crypto to hold your coins no matter what? usually theres a small fee or something for wanting to withdraw early but it being not even possible to do doesnt sound right to me... anybody have any success withdrawing staked coins early?

hey guys sorry for the late update but yes i did actually. i was able to withdraw all of my money. horrible horrible experience. i still wouldn't trust their wallet with a DIME.

just give what they ask for bro until it seems repetitive and pointless. once the same photos and documents are being requested over and over again, do not send them anything else. put a stop to their BS before they get the upperhand and call this number im about to message you. hes a good lawyer and already has some cases lining up on them. hopefully it doesnt reach that point but expect 24-48 hour turn around times even if you respond right now, i literally stayed up some nights because i realized their support was responding early. i would respond right away and they would send that bullshit generic email saying they got my request and their revewing. 

honestly, you would think with their lenghty review process they would actually do some reviewing. i got away with 1 screenshot that was "proof of funds" for like 100x its amount. truth is, any exchange could outright fuck all of us. nobody could sit their and source all their funds whether it was from exchange, sale, investment whatever... a flaw will be found in most of the transactions. the fact that they think they can push us around and scare some people over that is not right. its disgusting and i still hope they sued every dollar they took. let me know if you need help bro

hey guys sorry for the late update but i surprisingly withdrew all my money. it still took like an extra day or two after they lifted the freeze but i got paid in full. still wouldn't put a single dollar in their wallet again, i dont know if my words and actions were spooking them a bit but theres still far too many people that havent gotten their funds out for anyone to even consider downloading their app.

sorry wickrs  "spidermandeman"

it doesnt let me PM.
hey man, i have text/call 602-475-2506. telegram and signal too same #. wickr spidermantheman1

the tern. i dont think its smart selling my account lol. i have like 13,000$ in Tern. but if u make a blockcard account and you can use the ternio as USD with a debit card. they give a virtual debit card until u get the physical

hey guys i have a ton of ternio on blockcard. blockcard you can use the ternio as USD on a debit card or even withdraw to the ternio bank account if you get one. anyone down to exchange bitcoin for my ternio? i can send it to you directly from blockcard.com. (out of wallet withdraws take 24 hours, plus i figure whoever does this would want it for using thr blockards features like debit and bank account).

let me know im willing to give up like 25-30% if you get $10,000 worth. Anything less than $5,000 ill do 7.5%.

lmk!

I won’t believe it until I see all my funds leave wallet and enter the wallet that I am withdrawing to. Nobody take this as good news until I confirm that I was able to withdraw all my funds.

I thought for arbitration their website said something about complying with Malta rules and regulations. Now it’s Hong Kong?? This happened overnight I believe, anyone else notice this?

Petition to remove these scammers from the App Store is pending

These are emails to expect from freewallet:

1- To proceed with the verification procedure, we ask you to provide the following information:
1) A clear photo of yourself with your identification document in English and a paper where you hand-write our brand name ‘Freewallet’, the current date and the email address you used to verify your account notifications.

2- 1) Screenshots of your incoming transactions where we can see the hash, amount and the name of the sending service (another wallet, exchange and so on);
2) Photo of your identification document of the owner of the account: an international ID or a driver’s license (a photo of both sides).
3) Bank statement or utility bill where we can see your name and resident address. Information should be in English;
4) A photo of the owner of the account in front of the image “Attention” (attached below) on your computer monitor (if you use a web version of Freewallet) or near your mobile device with the app open so that we were able to see your user ID.

3-Please send us original photos of your ID and photos of yourself with your account settings section and the image "Attention" (attached below). Please note that screenshots of these photos are not accepted.

Mind you not these 3 requests took 2 weeks when I specifically told them to send me all requested items in one email.

Hello, this is continuance of my original post topic=5328489.0.

$100,000 in monero gone, stolen by these crooks.
I had asked freewallet.org to send me one email with all requested info and I provided all the documents/selfies.
Then after a week they are requesting more documents. They told me not to post this but I was advised that I can post this and let everyone know what to expect when dealing with these scammers:

First they will ask you for a selfie.

Then they will send something like this:

To proceed with the verification procedure, the security department requests the following information:

1) Screenshots of your incoming transactions where we can see the hash, amount and the name of the sending service (another wallet, exchange and so on);
2) Photo of your identification document of the owner of the account: an international ID or a driver’s license (a photo of both sides).
3) Bank statement or utility bill where we can see your name and resident address. Information should be in English;
4) A photo of the owner of the account in front of the image “Attention” (attached below) on your computer monitor (if you use a web version of Freewallet) or near your mobile device with the app open so that we were able to see your user ID.

Once we receive all the required information, we will forward it to our security department for verification.

We truly appreciate your collaboration. If you have any questions regarding the required information, you can read more about the procedure here.



Then they will send something like this:
Please send us original photos of your ID and photos of yourself with your account settings section and the image "Attention" (attached below). Please note that screenshots of these photos are not accepted.

__________________

Everybody, they are not aloud to do this. If they request this info from you, please let us know so we can add this to our case. I am openly saying that we are following litigation and are suing the f*%* out of these scammers. I honestly care more about justice than the $100,000 these scammers have took from me.

Hey everyone just an update regarding this. I am truly grateful for everyone’s help on this, this community is really great to be a part of. I have been contacted by people who are just trying to help or are going through the same issue with freewallet.org.

I have decided to proceed with a legal team considering the game that is being played will never be won. Requests of documents that legitimate exchanges that allow you to link your bank account and buy with credit cards have never requested what is being asked from me. I have provided all the outlandish requested documents unfortunately. Considering invasion of privacy and concern of my funds along with the protection of my identity, I’ve been advised to stop all communication with them after today.

I will most definitely keep this community posted and truly appreciate everyone’s help

Do you have contact info of the owner?? Someone mentioned I can PM him?

After three emails asking me ONLY for my selfie, they now requested stupid unnecessary documents. I swear these people are the worst of the worst. Why couldn’t they request everything in one email. Damn. I send everything to them right away so let’s see what happens. Mind you not I’ve been talking to four different employees all of them feeding me BS after BS.
Here’s copy of text from email:
Hello,

To proceed with the verification procedure, the security department requests the following information:

1) Screenshots of your incoming transactions where we can see the hash, amount and the name of the sending service (another wallet, exchange and so on);
2) Photo of your identification document of the owner of the account: an international ID or a driver’s license (a photo of both sides).
3) Bank statement or utility bill where we can see your name and resident address. Information should be in English;
4) A photo of the owner of the account in front of the image “Attention” (attached below) on your computer monitor (if you use a web version of Freewallet) or near your mobile device with the app open so that we were able to see your user ID.

Once we receive all the required information, we will forward it to our security department for verification.

My ticket number is 297876. So far 72+ hours and they claim my photos have been altered with. I sent new photos right away. I’m fed up with them. If only they responded as fast as they tweet..

Thank you everybody for your effort in helping me. How could a app in the apple store have the potential of doing something like this. I’m so stupid . Life savings gone . Please free wallet don’t do this

I used the one in the apple store.
https://apps.apple.com/us/app/monero-wallet-by-freewallet/id1126426159


I hope they don’t scam me this was literally all my savings!!! I thought they offer the 12 word backup but only on web version which I cannot log into. This is horrible. @freewallet release my coins!!

Hello, I downloaded freewallet app on iOS and didn’t read the reviews like an idiot!! I deposited $100,000 in Monero and I got the “suspicious activity email”. They wanted selfie with ID which I have provided to them and still no response.

Please tell me these guys are legit and I didn’t get robbed for my 100k in monero??