Sorry, you are wrong we are not the same person. I never participated in the forum before, just used it to check new bookies and know if can be trusted or not, and yeah i registered to complain about cloudbet because what they are doing is unacceptable. And im using Cloudbet casualy since january, there is no double accounts, just normal betting with an edge. Also if you think i was cheating them why they didnt tell me that and close my account? no, they just shitty keeping my funds there without give any reason i dont know why.



I provided all KYC documents on june 16 or 17, since then over a month and still no news from them, everytime i text them they say bullshit about they are working on it. My account had around 4k. Luckly in May I withdrawed without anyproblem 3k or so as my max bets available started being too low... I continued playing with the rest of the money and smaller bets and few weeks later i was asked for the KYC.

Hi guys, I would like to share my expirience with Cloudbet, maybe can help someone and maybe i can find someone to help me...

I opened an account in Cloudbet around January, and used it without any problem until June (I made Deposits and some Withdrawals) and never was asked for KYC... On June i recieved an email asking for KYC, and here shit starts. I dont have any problem in provide all documents they asked for KYC, and i did nothing ilegal with the account, usually bookies take a few min to 24h to verify KYC so i was expecting something similar in cloudbet.

Unfortunetly since June 16, my account is suspended, i cant access to it and my KYC documents are "under revision", all answers i get from them are very shitty random as an example answer to las email after 3 weeks without access to my account:

Thank you for contacting Cloudbet support.

We completely understand your frustration about the time frame of the verification process, however, there is nothing we can do at the moment, unfortunately.

The account is still currently undergoing the necessary checks, therefore we'd like to ask for your further patience, please.

Kindly rest assured that as soon as we have an update from the Player Safety team, we will email you.

Thanks for your understanding.

Should you have any further questions please don't hesitate to ask.

Kind regards,

Molly
Senior Customer Support Representative



Really bad customer service that dont give you any answer, i dont have access to the leftover of my money and completely sick that takes 1 month to verify KYC... Also have a friend that i recomended this website with the same situation but him since 1 week ago only...

All This situation makes me wonder if Cloudbet have liquidity problems... Right now is my worst expirience in crypto bookies, its apitty because for months i used it without problems and was highly recomended but right now i just can say to people to avoid Cloudbet and if you have funds on it withdraw it before they ask for KYC.