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1  Economy / Exchanges / Re: Accidentally send erc20 to kraken eth address on: May 20, 2021, 10:26:33 AM
Quote from: logfiles on May 18, 2021, 12:06:18 PM
Quote from: manzvm2 on May 17, 2021, 11:58:31 PM
<...>
The type of hot wallets exchanges use are mostly HD wallets therefore. It's not just one address whose seeds are going to be exposed. It will be thousands of address of different accounts and by trying to recover only $10K. Risking millions of people's asset because of 1 person's assets that's not even listed in the exchange is a no-go area for most exchanges.

Ok, maybe I don't get something simple. I have one ETH address in my Kraken account unique only to me. Blockchain tells me, there is only my mistakenly sent PaxGold on this address (listed on Kraken btw). Every address has one unique seed attached to it, correct? Can't Kraken just go to My Ether wallet, enter private key or seed and access my funds?

When I withdraw crypto from my Kraken account, is not seed or private key required for that? So there must be an algorithm which uses it at the time of withdrawal?
2  Economy / Exchanges / Re: Accidentally send erc20 to kraken eth address on: May 17, 2021, 11:58:31 PM
Quote from: Royse777 on September 21, 2020, 07:20:25 AM
Quote from: malevolent on September 21, 2020, 12:07:36 AM
Keep contacting them everywhere you can and don't give up easily. $10k might be enough to try legal action if you can figure out which jurisdiction is applicable. Kraken could at least state how much they want to charge to recover the funds and do it once in a quarter to a batch of users.
It's a risky job for them. To recover this amount they have few hundred thousands dollar worth of coins will be at stake. Depending on their setting it could be very complicated because I am sure in their cold wallet not one person is holding the keys. But again for a person, $10k is a very good amount of money. And considering this, I hope Kraken will take the risk and help the user to recover his fund.

Quote from: logfiles on September 20, 2020, 09:50:25 PM
Most do but recovering wrongly sent funds must be something hard for them to do. But try talking your luck with the support though your chances are very low. I don't remember a case where someone successful recovered their money.
I too do not remember any such cases to be resolved but again I have never seen such amount too. So best of luck.

How is it a risky job for them? There are no other funds on my ETH address other than PaxGold worth of 10K$... It is not like a collective ETH address with millions of funds from other users on it. You only need to deposit enough ETH for gas and a private key. Should only take a few minutes. I understand because of complex audits and security measures it may take a while to arrange. But once it is all set, accessing my funds does not put other users' funds in danger.
And this is not like the case of BTC recovery from a BCH address. It is all on one chain and ERC-20 tokens are fully compartible with ETH addresses.
3  Economy / Exchanges / Re: Accidentally send erc20 to kraken eth address on: May 17, 2021, 11:59:55 AM
Hi, any updates on your case? Have you been refunded?
I did the same mistake today: sent 4.88 PaxGold (about 10 000$) to my Kraken ETH address. Now I can't access my funds. I can see the transaction was successful on ETH blockchain.
Contacted Kraken support already. 
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