Hi again

I must point out that i don't have my original phone i set my this up on.  It is broken and the screen is unreadable. I DO have the secret codes though thankfully.  I am struggling with how i can use these to help me log in though. 

Thank you so much for your help with this. I will try the Aegis authenticator and hopefully this should resolve the issue.

I will post again to let you know how i get on! Very much appreciated.

S 

Hi all,

I am looking for some advice. When I log into my Bittrex account I can only get as far as the main first log in screen. However when I try to input my 2FA authenticator code, I keep getting the following message: "two factor authenticator code you sepcificed is incorrect. please check the clock on your authenticator device to verify it is in sync"

I have the google authenticator installed on my mobile, however i keep getting this message up.

Has this happened to anyone else and if so, what can i do to resolve this issue?

Many thanks,

S

I have the back up keys. Could i enter my information this way?