I'm also have been waiting on a call for days!

I am having a bad experience with a very simple order from GAW.

Ticket: 9724
Order: 5181


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Update!

Within a few hours of posting on this thread I received a message from Josh updating me on the status of my order, which had apparently been lost between GAW's internal sale/shipping systems. Josh was very pleasant, straight-forward, and apologetic. He put the order in express mail the following day and also pledged to refund the order. This seems above and beyond great customer service. I will update this post again when I receive the refund.