Not common at all. I just receive (after ~2 weeks) their e-mail with their instructions and I repost it:

Please provide the following:

1. First deposit details to your Livecoin account (TX ID, currency,
amount, date)

2. Passport or identity card (high resolution scan. Photo is not
accepted.) If your passport has a page with your address, this page must
be provided too.

3. Address verification, you must provide your address and proof of
this. If your passport has a page with your address, this is suitable.
Otherwise, please provide utility bill with your address and your name
in this bill, bank statement with your address and your name, or any
document from legal authorities with your address and name. Electronic
documents are not accepted, please provide paper scan only.

4. Selfie with opened passport or identity card near your face in one
hand and a sheet of paper with actual date and Livecoin text. Passport
or ID card must be clearly visible.

5. Device used for logging into Livecoin account. (Brand, model, OS
version, browser name and version.) Please specify the main device which
you use most often.

6. Origin of funds.

7. Video verification. The corresponding withdrawals record of the first
deposit you made to Livecoin.    If you have made a withdrawal from
another Exchange, it must be clearly visible TX ID, date and Exchange
URL in the video. In this video (without editing/cutting video) you must
appear with face, handling passport or ID card in one hand and clearly
say: My name is (your name), today is (date), time is (actual time), I
personally apply to withdraw request at Livecoin and confirm that all
funds in my account belongs to me and has legal origin.  File format -
AVI, size - not more than 200 Mb. You can archive with password this
file and upload to any free filehosting. Send a link to download and
password.


Please note:
You must send request only from email used for registration in Livecoin.
Don’t send new empty letters, please send letters with reply only, so we
could track the history.
No photos of documents are accepted, only high quality scans with at
least 1920 pixels (wide side), without any sort of editing. File format:
jpg, jpeg.
We cannot accept unclear, distorted selfie, photos of documents instead
of scans.

---

I have send them required details from them and got my 50% of my fund in usdt, and waiting for remaining 50%. Thanks