It is in my view a complete SCAM.
I have c. $35k of FIAT and crypto held on coinsbit.io which despite multiple attempts to transfer to other wallets or withdraw funds onto credit card or ADV cash have failed each time and their service has been abysmal. Typically they say transfer will take 3-4 hours and it then is cancelled. I contact support and they say tech. department will contact me, they do nothing and never give a valid reason or solution. Can you assist me in recovering my assets from them?