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They have no reputation. They don't even want to deal with what has occurred. They as you see even here at a forum, are silent. Any project which would estimate reputation at once, would ask everything the parameter and the ravine of my rates
As I can see from your screenshots, you are from Russia, so I suggest you to register on PD forum
https://forum.primedice.com/ and discuss your problem in Russian section there. I'm sure they will answer all your questions regarding dicebot usage, possibility of "changing bets" on the part of PD etc. On a personal note, I can say that if that what you claim was possible, PD wouldn't be so popular and respected dice site. But after reading your posts I doubt that my words can convince you.
You may not believe I don't understand what reputation you're talking about if their support isn't even trying to figure out what happened
Any casino with a reputation would immediately start figuring out what happened.
And scammers they don't even want to communicate , just as you say about the fictional reputation
You cannot complain if you lost your funds in betting. If you have a gambling problem you should visit some of the sites for help from gambling addiction.
The bets are placed with dicebot in ETH currency iirc withdrawal option is disabled in dicebot with token provided from PD, you can only make bets.
It's solely your decision how you protect your account and use provided Primedice options to improve security.
If you haven't placed those bets I suggest you to check your device and find out how your token got compromised.
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