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I would share my story on Cloudbet.
I signed on Cloudbet 3-4years ago and I always used sometimes without any problems. Various deposits and withdrawal during the past years.
They also asked me KYC and I provided all the documentation requested without any problems continuing to bet and withdraw.
3 months ago I made some bets and they blocked my account.
Now it's 3 months that I can't login and they asked me again other documentation (selfie with newspaper in front of my street) already provided without any problem.
To get a response for the KYC you submitted a couple of days is more than enough and it is not fair to block the account and keep your money for the past 3 months, hopefully the team will respond and solve your issue as the cloudbet representative here Ronnie always solved any issues as far as i know but i think the representative changed to Leandro and hopefully he will continue the same and sort your issue.I would share my story on Cloudbet.
I signed on Cloudbet 3-4years ago and I always used sometimes without any problems. Various deposits and withdrawal during the past years.
They also asked me KYC and I provided all the documentation requested without any problems continuing to bet and withdraw.
3 months ago I made some bets and they blocked my account.
Now it's 3 months that I can't login and they asked me again other documentation (selfie with newspaper in front of my street) already provided without any problem.
@baselstrasse did you login from a different IP address which triggered their security bot, and did you try and contact Ronnie here to fix the issue for you?.
No always same IP. Never had problems in 4 years. Withdrawed and Deposited a lot of times. This time I had a pretty big amount of BTC...and they blocked me.
Still no news after 4 months now.
Who is this Ronnie?
Maybe could explain me what means: "being subject to an investigation that's handled by a number of governing bodies related to sports"
