after some appeals in telegram the support team confirmed my third document provinf place of living and the KYC form was completed and fixed in position without editing. the support team asked to have a session in Skype. but the only thing i had possibility to do was introducing myself, showing my ID and write email.
the support team only now had discovered that the name does not match the name of the email!!! I could subscribe it any way - it is not official name, but i have access to it, access to the account on HitBTC, had screenshots of transfers that were made 3 years ago, they asked me to find ... as the result my identificational session by Skype was finished immediately and the support team "asked the actual owner" of MY account and all KYC data was reset!!!
Dear HitBTC Support Team, is the name of an email official document?
![Huh](https://bitcointalk.org/Smileys/default/huh.gif)
![Huh](https://bitcointalk.org/Smileys/default/huh.gif)
![Huh](https://bitcointalk.org/Smileys/default/huh.gif)
Is it a reson to refuse me in completing KYC verification?
![Huh](https://bitcointalk.org/Smileys/default/huh.gif)
Ticket#1342358