So a few weeks a ago my friend opened a Cloudbet.com account. At first the deposits where fine they taken and betted and or lost with no issue on multiple occasions. Then about a week ago he went on run Turning approximately $100 to $3k. The next day a email was received asking to verify identity. Shortly after his Canadian docs which was asked for (the selfie+Id+paper w/ date was sent along with the id front&back and utility bill/bank statement) where sent. Since then the 24 hour chat “help” claims no one can contact the “safety team” reviewing the documents, they couldn’t even give a approximate wait time for the issue to be resolved or a person with higher authority couldn’t be contacted. The only option given was to wait an unknown amount time for a email response.

Me personally have gambled at almost all of the major crypto sports books and casino and verification hasn’t took more then 72 hours. I’ve also gambled on shore and even their verification take 24-48 hours. Me being a good friend I’m trying to find any info about this type of situation beucase I referred my friend to use cloudbet.com. I personally only placed 2/3 bets and withdrew with no issue due to convenience they claim they had with instant withdraw/deposit.