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1  Economy / Exchanges / Re: Bitstamp.net blocked and remove my account and don't return $ 5000 on: September 23, 2021, 12:06:17 PM
Received a translation today. All the money was returned after more than three months. Thanks everyone for the answers!
2  Economy / Exchanges / Re: Bitstamp.net blocked and remove my account and don't return $ 5000 on: September 13, 2021, 11:46:21 PM
Quote from: BitMaxz on September 13, 2021, 05:03:27 PM
They ask about your old transaction with 1.05BTC do you remember what you do with 1.05BTC?



This one might be the reason why your account was being blocked.


Did you withdraw or bought this 1.05BTC?

If you bought this then where did you bought that BTC?

It would be better if you can provide them with where that 1.05BTC came from. Try to think and check some transaction history on your side and maybe you can still find a transaction history that can prove that you bought that amount.

If not, then I'm sure they will lock your funds since most of the exchanges right now are very strict due to money laundering.

They have already done this, deleted my account without a refund and do not respond to my messages by email
3  Economy / Exchanges / Re: Bitstamp.net blocked and remove my account and don't return $ 5000 on: September 13, 2021, 01:59:06 PM
Quote from: Slow death on September 12, 2021, 10:50:21 PM
Quote from: taktoson on September 12, 2021, 07:08:56 PM
Next they tell me to provide documents for one of the BTC transactions that I made three years ago! (07/15/2018). Today I have no such documents left.

Let me see if I understand, they are blocking your account because of a deposit made over 3 years ago? it is? since 2018 have you never made another deposit on the exchange? what's the point of them asking for details of a deposit made over 3 years ago? were you doing hodl on this exchange? to be clearer: you bought bitcoin 3 years ago and since then you were leaving it on the exchange to make hodl?



I have funded my account in Bitcoin and sometimes traded.
The account was verified immediately after registration and all this time there were no questions.
However, three years later, they began to demand documents from me to confirm my identity. I provided them. Then they began to demand documents for one of the BTC transactions made three years ago. Why now? I don't have any left. Do you keep documents for each BTC transaction made several years ago?
In other matters, this is no longer important, the account has been deleted. And they haven't answered my mail yet.
On Reddit, people also wrote me that their accounts were blocked, and they did not receive money.
If something changes, I will definitely let you know.
4  Economy / Exchanges / Re: Bitstamp.net blocked and remove my account and don't return $ 5000 on: September 12, 2021, 07:41:02 PM
Quote from: vv181 on September 12, 2021, 07:26:49 PM
Quote from: taktoson on September 12, 2021, 07:08:56 PM
Then I posted about it on Reddit. Technical support contacted me by mail. They told me they would delete my account and return my money to the bank account.
I sent my bank account details more than a month ago, but nothing was received.
Have you verified you give them the correct bank information? If that so, the process shouldn't take that long.

When you sent them your bank details, do they respond the email back and give you the ETA? or anything about the process of returning your money? I think you need to contact them once again to look at your inquiries. Or try the above suggestion to reach them on any social media.

I reminded them about the refund three weeks ago. They replied that they had passed my bank details to the payment department, but as before, they do not report by the date of transfer.
5  Economy / Exchanges / Bitstamp.net blocked and remove my account and don't return $ 5000 [resolved] on: September 12, 2021, 07:08:56 PM
I have been using the exchange for more than three years and have been verified. They blocked my account a three months ago.
At first they demanded to provide income and residential address. Next they tell me to provide documents for one of the BTC transactions that I made three years ago! (07/15/2018). Today I have no such documents left.

Then I posted about it on Reddit. Technical support contacted me by mail. They told me they would delete my account and return my money to the bank account.
I sent my bank account details more than a month ago, but nothing was received.

Now I only have a screenshot, and Bitstamp has my money!
Be careful!



UPD 23.09:
Received a translation today. All the money was returned after more than three months. Thanks everyone for the answers!
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