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1  Economy / Gambling / Re: Self excluded from Stake - but cannot make withdrawal. on: October 31, 2021, 02:43:27 PM
Sorry for not coming up with an update.

Everything is fine, I have been allowed to make withdrawals and the account is thus closed after that.

Thanks everyone Smiley
2  Economy / Gambling / Re: Self excluded from Stake - but cannot make withdrawal. on: October 16, 2021, 05:11:01 PM
Quote from: Mahdirakib on October 16, 2021, 05:01:37 PM
Quote from: acroman08 on October 16, 2021, 02:10:35 PM
I read their self-exclusion policy and it does say there that "if requested or if they deemed it necessary all the remaining funds on your account will be manually returned to you." their exclusion policy also says that "you are not allowed to leave any balance on your account during your exclusion time. you will also not be allowed to access your account and make withdrawals during your exclusion time". so yeah, base on their self-exclusion policy. you should be able to get your funds if you request for it on their support.
Don't you think the rules are a bit complicated? The first part means that he can receive his funds manually while he will go through the self-exclusion process. And the second part means that he won't be able to receive his funds during self-exclusion period. OP said he has self excluded his account. So he is in the second situation now. But I'm wondering why he hasn't withdrawn his account balance before requesting the self-exclusion.

@mrbond045, have you received the amount from any bonuses or promotions? I am interested to know that how it will be handled.

I just forgot that I had BTC in Vault before I closed the account. No, this is not from bonuses or promotions. This is an amount that I myself have put into Vault.

I can log in, but I can not do anything on the site. Can only see the balance and the usual. I get an error message if I try to make a withdrawal for example. But I was told by support that I should send an email to complaints.

I would also add that I had to close the account without thinking about anything else because I was at risk of losing even more.
3  Economy / Gambling / Re: Self excluded from Stake - but cannot make withdrawal. on: October 16, 2021, 03:08:09 PM
Quote from: acroman08 on October 16, 2021, 02:10:35 PM
you should post this on their ANN thread. stunna(their forum representative) might be able to help you with your case.

I read their self-exclusion policy and it does say there that "if requested or if they deemed it necessary all the remaining funds on your account will be manually returned to you." their exclusion policy also says that "you are not allowed to leave any balance on your account during your exclusion time. you will also not be allowed to access your account and make withdrawals during your exclusion time". so yeah, base on their self-exclusion policy. you should be able to get your funds if you request for it on their support.



I have now sent a complaint to complaints@stake.com. I agree that it should be possible to request a withdrawal.

I will update this thread as soon as I receive a response from the complaint.
4  Economy / Gambling / [SOLVED] Self excluded from Stake - but cannot make withdrawal. on: October 16, 2021, 01:41:37 PM
Hi, I have self excluded my account on stake.com.

I would like to make withdrawal, but get this error "You are not allowed to do that".

The amount is 0.00615500 BTC

In theory, it should be allowed to make withdrawal even if you are self-excluded by having support do it manually for you. Or am I wrong?

I have contacted support and they believe that it is not possible to make withdrawals  Huh

Should I just leave the amount there and do nothing?

I hope someone from Stake support reads this.

There must be a solution?
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