I've used this company to exchange my bitcoins to paypal for several times and the last one was a couple of hours ago!
So far I can't say nothing but good about this company.
I've even asked them about this topic before my last exchange and they told me that this claim can't be true.
I think you should contact them again and tell them about this problem and even send them the link of this topic.
As my experience tells me, bcexer.com is a trustworthy company.
So NOT AN SCAM

Bitcoin is very stable now and It will not defeat not soon.