Pmalek,

Thank You for your reply, I'll get to work on this as soon as I can and let you know what happened. I do have a question: When I verify the transaction details on my Trezor screen, will I not have both running/open at the same time?

William

Pmalek,

Here are the instructions we received and have been working from:

"""Based on the information you have provided, I was able to locate the 1 BTC that you are searching for. You have sent it by mistake to your Bitcoin Cash account.(Bitcoin Cash #1).

Follow the step by step tutorial I have prepared for you to access your BTC-token:

Needed tool: Electrum (https://wiki.trezor.io/apps:electrum)

Bitcoin Cash is a fork of Bitcoin and uses same format of public keys. It is possible to access a Bitcoin cash address on Bitcoin network by choosing a specific derivation path.

From firmware versions 1.9.1. and 2.4.2. it is not possible to proceed without setting a safety check level in Trezor Suite, go to Setting in the upper right corner and select the tab Device. In the section SECURITY set your safety checks as Prompt.

!. go to trezor and select BTC - it does not matter what account you will choose (you can select any Bitcoin account or add a new Bitcoin account). Go to Receive tab and click on show full address, Copy that address, verify it on Trezor's device display.
2. to import Trezor's public account keys, connect Trezor device, start Electrum (please see our user manual first: https://wiki.trezor.io/Apps:Electrum) and create a new wallet.
2. select Standard wallet
4. select Use a hardware device
5.Choose the derivation path of the address where the BTC tokens are located. Bitcoin Cash is located on derivation path M'/XX'/XXX'/0'. You want to connect to the Bitcoin network, but on the derivation path that you have sent your token. The Bitcoin Cash (legacy (p2pkh) - Bitcoin addresses start with "1")account  is located on derivation path m'/XX'/XXX'/0'
6'after all the Trezor's public keys are imported and the wallet transaction history is synced, you will be able to see the transaction history and all of Trezor's account addresses. You will see the Bitcoin token on the derivation path for Bitcoin Cash.
7. send the Bitcoin token to the address from step 1 (from the address you got from Trezor Suite)

Let me know if you face any difficulties, preferably with some screen shots that I would be able to detect faster."""""

The first time we did this process we stopped at step 5 or 6 because I was unsure of how to send the coin from the correct address. We contacted support asking about the send and address concerns and received a reply telling us to send it to the account address from step 1, this was the last contact we had with support. Due to personal issues we had to turn our focus elsewhere and only recently have returned to work on this after 8 or 9 months. I am rather reluctant to contact support due to the difficulty in relating what we had concerns with and the closing ticket problems.

My biggest fear in this was to send the coin into  never-never land and lose it forever. As I had only just became familiar with the Trezor device and how it works with Electrum at the time was 'nothing'. I have tried to understand these instructions and have made a few attempts to get this completed, yet there appears to be some basic assumptions made in the Trezor Suite manual concerning a person's technical skill level that may be set too high. As there are some instructions/steps/directions that are vague and it is though a leap of faith is needed on the users part. I could go on about this and will stop ranting.

I hope your concern about the keys are answered by the support response. As I recall Bitcoin Cash and Bitcoin used similar key in the beginning and later were split....

Support wanted us to: install Electrum and use that program to import the keys. Then after I found my Bitcoin -send to to the correct account type, all within in myTrezor Suite device. I found the coin and can see it, my problem is I have been stopped  from sending it to the address from Step #1 for a couple of reasons that I have stated previously.

So here is my query:

When I open Electrum with the address loaded and synced, then go to the transactions history with all of Trezor's account addresses, see the coin, how do I take the coin from there and send it without losing it?
NOTE: When I go to the transactions history there is only on line with a green address where there is a balance on it. (I believe that is the one I am looking for)


So anyway I hope this helps and I can finally get a clear idea of how to send the Bitcoin.

Thank You for all the time spent on this query.
William


 

Pmalek, Nc501c,



Below is the first response to a support ticket I initiated at Satoshi Labs, as they are the support group for Trezor. I found I received a faster response to my problem than the previous attempts. Previously I would initiate a support ticket at Trezor and wait to hear from them. This usually ended with a computer generated response saying I had passed the 120 hour response time and my ticket was closed. It didn't matter if I responded or not the ticket always closed. We did have to come up with a way not to have the ticket close and that was for the support tech to not close the ticket unless they had a response from us confirming that it was ok to close. This lasted for a while and before we could complete the return of the coin....the ticket closed and we lost our connection to support. That was last summer and I thought I would ask the members here for some help with the instructions or explain what I am not doing correctly.

""
Thank you for the update. It seems you haven't received our previous email.

Please open Trezor Suite (https://suite.trezor.io/) and add a Bitcoin Legacy account. Can you see the address 1LXXXXszv4CXXXXXXXXXXXXXA8coFoUKvb there?

Also please add a Bitcoin Cash account. Can you see the address bitcoincash:qrvd82XXXXgc7c690ee70m3xk9XXXXXXXXXXXXhjn there?
Please provide me with screenshots as well.

Best regards,
Jirka
SatoshiLabs Group
Trezor | Invity.io | Coinmap

    On Fri, 2 Jul at 11:09 PM , William  wrote:
    Hello Kaaca,

    Thank you very much for your reply.

    So, in January of 2021we attempted to take one bitcoin (BTC)and exchange it for the same dollar amount in bitcoin cash (BCH), we were directed to a BCH address converter and used the legacy address given to us to complete the transaction. Now the transaction appears to be complete, yet we have not received the bitcoin cash (BCH) coins we wanted. So we initiated a support ticket in January of 2021 and the support team responded to the first ticket asking for additional information which we promptly sent back and after responding we received the 120 hours notice and the ticket is closed notice. Both of which we responded to and failed in our attempts to make contact with the support dept..

    We have tried to initiate additional support tickets and in these endeavors we have not succeeded in reaching the support team.

    I realize the legacy address was not what I needed to complete the transaction, yet the other address given would not work. Also, I have reviewed the transaction with blockchain explorer and see the bitcoin sitting at the address we sent it to, I just don't know how to send it back to us or reverse the transaction.

    My wife has an support ticket in the system. If this one goes like the previous 1 or 2 tickets the next message we will receive will be the notice of 120 hours to respond and  another to close the ticket. I don't mean to sound dis-respectful or anything similar, it's just for lack of a better way to explain what happened. I do believe that these two notices are part of a glitch in the support software and hope my experience will help someone find where the glitch may be.

    Once more I do appreciate your reply and hope we may be able to find a way to see this to it's end.

        Sincerely,
                       William



        On Friday, July 2, 2021, 12:41:36 PM PDT, Trezor Support <help@trezor.io> wrote:


        Dear William,

         thank you for contacting our Trezor Support team.

        We are truly sorry for such a belated reply. In the last months we've been receiving a huge amounts of tickets which makes our response time longer than usual.

        Could you tell me from what email address did you contact us initially? Under this email address I could not find any previous ticket.

        ​Alternatively, please describe your issue in your next reply.

        Thank you and I look forward to hearing back.



        Best regards,
        Kaaca
        SatoshiLabs Group
        Trezor | Invity.io | Coinmap

            On Thu, 24 Jun at 2:34 PM , William wrote:
            Dear Sir/Madam,

            We have tried 4 times to reach your support group since January 2021. The first time we received an e-mail requesting additional data and then we received a 120 hour notice and that our case was closed. We have completely failed to get a response with the follow-up responses we sent. Then we tried three times to initiate a new case and only received a response to one  and no follow-up was received. Tonight we received 4 e-mails from support stating the 120 hour  issue and along with the 2 notices we received a notice that our case was closed.

            I cannot express how much this lack of communication has effected the both of us. If we have done something wrong I would ask that you Please let me know.



""
[/i]


So that is how I got to this point......... I must have read those instructions a thousand times and have become blind  to what I am not doing in the process. If it was not for the conversion tool this would not be happening, as the tool provided me with an address for a legacy BCH wallet instead of a regular BCH wallet. As I did not have a legacy BCH wallet created then or now and I did have a BCH wallet within my Trezor device.

As far as the conversion of one coin to another coin...Trezor at the time had an option( it may still be available)  (called Exchange) to do this and worked the first time , before the conversion tool was implemented. As long as the exchange was with in a single Trezor device and one owner it was simple.

I had some issue with Public and Private keys especially when the two was used as if they were the same in meaning.  Trezor actually states that "The Trezor Wallet does not show raw public keys to users, as addresses are used to send and receive transactions. It is possible to view account public keys (XPUBs)." So Gather I am looking at the XPUBs. I did find this def of the keys which helped me conceptualize it better:  "In the pair of keys, the public key is for encrypting the plain text to convert it into ciphertext, and the private key is used for decrypting the ciphertext to read the message. The private key is given to the receiver while the public key is provided to the public."

I believe I have connected the correct support group by going through Satoshi Labs and being referred over to support by them.

Thank You all for your time spent reading and responding to my query. I hope this help to clarify the situation.

William

Khaled0111,

Yes, that is correct.

Trezor support instructed me to append of p2pkh  for my public key, they never wrote anything about the private keys.

step 5 of their instructions are as follows:
"5. choose the derivation path of the address where BTC tokens are located. Bitcoin cash is located on derivation path m'/44'/145'/0'. You want to connect to the Bitcoin network, but on the derivation path you sent your  tokens. The Bitcoin (legacy (p2pkh) - Bitcoin address starts with'1') account is located on derivation path m'/44'/145'/0'

6. after all the Trezor public keys are imported and the wallet transaction history is synced, you will be able to see the transactions history and all Trezor's account addresses. You will see the bitcoin token on the derivation path for Bitcoin Cash.

7. send the bitcoin token to the address from step 1 (from the address you got from your Trezor Suite) "

Unsure how to send, as send can be quite different from program to program.

I gather that the history is synced when there is a green check-mark before the date of the key file appears.

After syncing,  I select the address tab which takes me to a screen that has all the addresses I could and have used. Some are marked green and 'Receiving' on the top and there are ones that are yellow and 'Change'. In the green section and the third address down is the only one with a balance listed.  From all I have seen, this is the one which has my BTC sitting there.

What I am looking for is how to select this line and send it's content to the address I received from my Trezor. Because when I tried this before I was informed either I didn't have enough funds. I tried this two ways once using 1000 mBTC and the next using the max send option. The second is using the mining fees which the first didn't. I got that, gotta keep the miners happy.

Anyway, when I was sending I was looking for which account I was sending from and did not see any. This makes me wonder 'which account am I connecting to?' It could be I am putting too much into this and need to try to send again using a different data entry. I thought I had finally was able to send the coin when I used the 'max' option and was informed I didn't have enough funds. Which bring the question of 'how did the program come up with the amounts that populated the entry boxes if not from the coin that was sitting there?'

I hope this helps, William

Thank You all for the replies. I'll try to answer all the queries put before me:
To dkbit98,

By origi8nal wallet, I am speaking about the wallet in my Trezor  that was the sending wallet when this began last summer. Yes it has been a long time.
My original goal was to exchange 1 BTC for equal amount in of Bitcoin Cash. I had successfully done this once before and the second time the 1BTC was sent to the wrong address for the transaction.

Trezor support informed me that they finally saw the 1BTC in my Bitcoin Cash account. and sent me instruction on how to get it back. 
I find myself unable to post the instructions.

After reviewing the documentations it is said that encrypting is not hindering. Thank You for the default info.

nc501c,

I did choose the p2pkh option and changed the derivation path to m/44'/145'/0' and I received the green check marked key, I tabbed the addresses and see the coin, I am unsure how to select the address which holds the coin. When I used the send option there is no from address listed, so I don't know if I am accessing the correct account. After 3 attempts of varying options I must be missing a 'select ' option somewhere.

Khaled0111,

Correct I sent it to a bitcoin cash address. When I attempted the second time there was an address converter due to a change in the addresses and I used the wrong address to receive the coin. all of the transactions have been within my Trezor device. I was sending a coin to myself and I once was able to exchange a bitcoin for a bitcoin cash, both of equal values. Support at Trezor said to import my public keys to get my coin back.I didn't have to do anything with the private keys.

Bitmaxz,

I di the transaction all within Trezor, as it support both coins and I read in the documentation that a person could exchange an amount of Bitcoin for an equal value of Bitcoin Cash by an exchange option which allows such thing to happen.

As for the addresses, it is in a legacy account that starts with "3q"

DireWolfM14,
I was consolidating the coins to Trezor and thought it might be a good thing to have some that are of an easier value and then I would not have to break up a BTC. I needed something that was a bit more discrete and after this event began I have stopped all coin action as I wanted to get this coin back in the right account/wallet/address.

Well I hope I was able to answer all the queries and clear up the picture .

William

I am having some trouble sending with Electrum in my Trezor device. I was instructed by Trezor to get a Electrum wallet and set it up to access my public keys in my Trezor so I can send a Bitcoin that is currecntly in a Bitcoin Cash wallet, back to it original wallet.

I have downloaded the public keys and have located the Bitcoin Cash address I sent my Bitcoin to, now I want to send the Bitcoin back to my address in my Trezor device. I tried to send it once and the transaction didn't work. How do I know that I am selecting the right address  to begin with? I see no from account on the form I am using to send the coin with. When setting up the wallet I was unsure of encryption or not, I opted to do so, would this cause any issues with sending from my public key addresses?


I also am wondering about the usage of 'mBTC', I would think that it would be the 1/1000 of a bitcoin or milliBTC. there is no regularity of when this shows up along the transaction path.

Thank You, William