Hello,  First post here.  I know sorry for jumping to the point but this has me outraged and dumbfounded.  My account and funds are still not available for me and at this point, I have given up jumping thro the hoops and playing the games of the support.  please see the links below for the specific requirement requested by the support team.

I have been using kukoin for a year or more now with no issues.  I have attempted to kyc verify however due to the country im located in i was NOT able to KYC verify prior to this incident.  Now a few days ago i used the third-party fiat on-ramp provider they use i think its banxa to purchase usdt and it was sent direct to my kukoin just as usual.  Now a few minutes later i purchase some xrp on kukoin exchange and withdraw it to an address that i have withdrawn to previously on numerous occasions.  Now a few minutes later i come to find that my kukoin account assets are now on hold and locked with message "please contact kukoin support".  Okay so i contact support thro the message system they have, this will begin a process of me attempting to prove the account owner is indeed myself.  Now i wish i could be more detailed here for you all but i dont have time here today to tell all the hassle they had me doing to kyc verify or whatever they call it.  Like i said above i attempted to kyc verify numerous times prior to this account lock and with the support channel mutiple times on the day of my account becoming locked. I WANT TO KYC VERIFY and TRY TO KYC VERIFY WITH THEM for hours.  I upload photo id with paper and me holding it the whole shebang and finnally i gave up after i get to the bottom of yet another kyc verification page and find this new section almost half-ass added to the required section..
so they were sending me links to kyc verify and every time there was a new link there was a new requirement added to the kyc form.  This is just stunning.  i gave up and thought to put it here so at least people will be careful.  watch out for the exchanges all they want is to be the big boys and they do not care for bitcoin or what its suppose to be used for they just care about whatever they are trying to do.. extort me on this occasion it seems. blackmail. i do not know.  but i lost my assets in this case because i do not have time to do this ice skating dance moves all day.

**having trouble inserting images so the links to the screenshots i took are below, you will see the ridiculous requirements of uploading video and reading text outloud? haha
link to screenshots:
https://i.ibb.co/d62zZPv/Screenshot-2022-03-11-at-22-17-19-Ku-Coin-Cryptocurrency-Exchange-Buy-Sell-Bitcoin-Ethereum-and-More.png
https://i.ibb.co/PwCgDw6/Screenshot-2022-03-12-at-08-33-00-Identity-Verification-Request-Form-Ku-Coin.png