Hi Finalgogo,
You've been blaming us for your loss. We've got no interest in having you as a client if you can't gamble responsibly.
I would like to redirect you to GambleAware if you feel you can't gamble responsibly yourself.

Wrong word of choice... Anyways, we've been upgrading our wallet system significantly. We are now offering 50+ cryptos for deposits and withdrawals.

We are currently waiting for some security protocols to be added to the section in our withdrawal system.

I don't see this case being a problem any longer, he's got a confirmation it's on the way pr email and being processed.

We are also sending an bonus to those users that where affected by this.

We congratulate you on your winnings. Having an amazing winning streak!
I can see you got an email confirmation some hours ago that your withdrawal is being processed. I would recommend you to wait and see the positive result than slander us.

I'm sorry for any inconvenience.

Do you try it by yourself or you are just using the post above by user betesport as reference for this statement. If you check his post history, You will notice that he is doing this same complaint about the problem on his account to other Casino here. His account was accused for fraudulent activity which is the reason for the delay of his payment. I don’t know if this is the same case for Bitlucy but don’t conclude without doing any research first.

Most if the user post is complaint and scam accusation to different Casino, This guy seems problematic.