They replied and unlocked withdrawal option on my account. Everything fine. Solved.

It's not a problem for me to wait, if you need 10-15 days. But, it is very unprofessional for me that there is absolutely no deadline for them to respond and say what is happening. When I ask on live chat, they say they have no idea, and that I need to be patient.

Such an approach is completely wrong for me.

Thanks everyone. I tried to contact Symphonized, but he disabled receiving PMs from Newbies. If someone can reach him for me? Stunna wasn’t active on forum in last 10 days.

Hello to everyone,

I opened an account on bitcoitalkforum just to open this topic. I have an account on Stake.com from which I can't withdraw around 1500 euros. When I try to go on a withdraw, I get the error "You are not allowed to do this." or something like that.

I went to chat, which is useless by the way, and they told me to write to accounts@stake.com. I wrote there, and I got the answer that I had broken some of their rule, and that I had multiple accounts with them, which is absolutely not true, and they asked me to KYC.

For half a day, I hesitated whether to send my documents, including a selfie with an ID. However, I had no other options. I sent them all that on April 30th. Since then I have not received any reply, when I ask on live chat when I will be allowed to withdraw, they have absolutely no idea. I can still place bets on the account, I guess I also can make a deposit, but I can't withdraw.

I don't have much experience with crpyto-bookies, I have an account on maybe one or two more, and they are fair. Literally, this is my first negative experience with a crypto-bookie, and I don't think Stake has any intention of paying me money. Has anyone been in a similar position?