ok.
i went into my bank to put the Bpay reversal through.
couple days ago.
now IGOT the $1000 back.
nothing happened until i put it through.  lying all the way those scum.

so IGOT taken, but fortunately IGOT a second chance!

so, on the plus side, i now know its very good to deal with onshore companies via BPAY or CC, not bank transfer.
keep screenshots....

then if they dance with you, can simply reverse from your bank.

lesson learned

"This inquiry is closed. There is nothing for a supervisor to address.

Again --- Contact your bank and ask them to reverse your BPAY payment, they will guide you through the process.

We will not be serving your account anymore."

cant get onto a supervisor. tried three times. their previous claim of reversing the bpay from their end has evaporated suddenly when I asked 3 times for proof.

now  I cant login to account!


I put $1000 in there and now it has gone with a  promise of a refund, and no proof.



does anyone know what I can do to get this back,  (other than dept of fair trading?)

Im sure since I have the screenshot of BTC balance, and emails they have sent me I can get it back, would like to know fastest method.

would like to cause them as much pain as possible as well.....

I asked them for a date for refund, have been told again, up to  10 days.

I asked them for a screenshot for confirmation, since ten days is a long time to wait in good faith when ive been shown none, and they are a startup company with no good reputation...

 and I  got accused of being angry, and called sir, but still  provided with absolutely no proof that the refund has actually been put through.

I seem to be dealing with a huge ego that's got somehow insulted and is trying to make my life hell.

if you work in customer service, you should be above that.

from my experience,  support tickets can get ignored if they are asking questions theyd rather not answer. questions like "why so expensive" - " why such a long wait for withdrawl".... questions we all have if we are astute business people.

that's what started my headache with them.

now they are saying they will refund my $1000
said it takes by Bpay round 3 days each bank could be up to 10 days.
haven't given me a definite ETA date for the funds back in my hand.

ill update if I get the date from them,

then again when the money hits my account.

they eventually answered my question about the $20 price higher than any other exchange with "if you don't like it don't use us- were refunding you"

my claim is that the 1% fee advertised rate is false because u actully pay 4% if you buy in AUD.

it takes 7 days to get the bTC out as well if they ever let you through the "verification" process which  I got rejected from now 2 times

my guess is they probably trade on clients funds for that 7 days of "verification"

Im having trouble with them.

1) I ask why their price for AUD is 3% higher than it should be and why they are advertising 1% fee, when actually if you are buying its pretty much 4%.
      -they close my support ticket with no clear answer.

2) trying to get verified, now ive questioned their overpricing, now theyre stalling and saying my passport image is blurred and I have to send another one
    - ive used this image to open other accounts previously, online gambling and a US futures account so obvious rubbish.

ill let everyone know if I ever get my BTC out to my own wallet safely

in the meantime, definately avoid these guys. they are a problem to me at the moment.

will let you know if it changes.

if they continue to be a problem, I will contact dept of fair trading and put in an official complaint.