Thank you. My attorney sent them a notice of our intent to pursue legal action this evening. Then we took the step of filing a formal complaint to the SEC. This complaint has now been submitted as well. Tomorrow we will add to it by submitting one to the FBI division you mentioned.

Freewallet, if you're reading this, don't pop in with "please provide more info". I've already provided it. You can unlock my account now and make it right. That's it.

I get it. Im an idiot. Im trying to determine the best path forward. I see some - many? - have had their issues resolved

Is there any downside to filing a formal complaint to SEC? Before i do so

I am hoping Freewallet will see this and do the right thing.

My support ticket number is 413439.

I do have an attorney i am working with and will contact their advertisers. I dont want it to be ugly but I will have my attorney send copies of my complaint to Netflix and Forbes after it goes to the SEC. If they would simply unlock my account all that would be unnecessary

Is there any hope? Im feeling despondent

I have been using freewallet for several months. I have made dozens of deposits. When I tried to withdraw funds, they froze my account. I have subsequently provided KYC verification information. They have refused to unlock my account or respond confirming that the information is sufficient. This has now cost me $3000. I have tried every avenue imaginable to get them to do the right thing. I am extremely frustrated. I'm considering taking legal action.