Roberts, I've sent you a PM, please can you pick this up with me on private message so we can get this resolved properly.

Many thanks,

Nick

Hi Roberts,

We've been in touch with the live chat support team who have said:


Your withdrawal was successfully made and you received your full deposit back. Your account is now closed.

Hi Roberts,

I have forwarded your specific case onto management and will respond here publicly when I have an answer for you in the next 48 hours.

Best regards,

Nick

UPDATE 10/02/15:

We would like to apologies to the handful of innocent players that have not been able to withdraw from their account recently as a result of a (now concluded) fraud investigation on the site.

At this point, we will allow all players to withdraw their deposited amount.

Once this is done, those accounts directly associated with the fraud ring (and all the other associated accounts), will be permanently closed. If connected users make new accounts, they will be immediately closed and no further discussions will be entered into.

We strive to provide a fair and transparent licensed gaming environment, with instant deposits and withdrawals and would appreciate if you take your fraudulent activity elsewhere.

Thank you,

BitcoinCasino.net Team

Hi Gogus,

You can find all of our bonus terms on this page:

https://bitcoincasino.net/bonus-terms

If you are struggling to withdraw your initial deposit excluding any bonus then please let us know and I will speak to our support team to ensure that's made.

Any 'security' issues are always relating to withdrawal of bonuses whereby the terms hadn't yet been met.

Hope this helps, please let us know how we can support further.

Thank you,

BitcoinCasino.net

Thanks for dropping a message here peterxxx, if you could PM us your BitcoinCasino.net username we'll ensure any issues are resolved.

We handle hundreds of bitcoin each and every day, processing deposits and withdrawals as best we can. If you are experiencing delays please speak to live chat or email support@bitcoincasino.net and rest assured that any complaints (particularly regarding transaction processing) will be escalated to senior management.

I would like to directly address your point:


This is absolutely not the case; we've just recently invested in adding 24 new HD casino games and updated the casino interface for a better experience and continue to provide market leading live chat support. All of our players are dealt with personally and withdrawals are processed within hours.

If you have any further questions please let us know, and as I say, please send us your username so that any issues can be rectified.

Best regards,

BitcoinCasino.net Team

Can I point you to 10minutemail.com - this will allow you to create a disposable email for the purposes of registration.

However, this does make account recovery impossible. We recommend that all our users register a real email.

An honest casino?

We pride ourselves on a level of service that goes far beyond what you'd expect in this industry.

And to clarify, 100BTC = $40K which would take weeks if not months to withdraw from a traditional casino.

100BTC is a big withdrawal and not exactly common at our casino - so we'd double check that there's not been a mistake and push through the withdrawal!

Hi Scotty,

All we wait for on withdrawals is 6 confirmations from the block chain (roughly an hour). That's all there is to it, nothing else needed at all.

Any other questions let us know.

BitcoinCasino.net Team

Hey Zuggu,

We normally announce the winners here as well as on Twitter but in this case it was just Twitter.

You can see the status update here - https://twitter.com/Bitcoin_Casino/status/505443468014264321

We're going again! Another chance to win 20mBTC today with heavily a heavily reduced rollover of 25x.

Simply follow us, and Tweet @Bitcoin_Casino with #FREESPINFIRDAY to enter. We're announcing 5 winners giving you a great chance to win some free spins!

Good luck,

BitcoinCasino.net Team

#FREESPINFRIDAY 20mBTC winners this week are @sir_humus @CAAlm1 @smotrjaga @gelarr24 @bendod_dev

Tweet us your BitcoinCasino.net username!

Thanks for playing, see you next week!

#FREESPINFRIDAY is running again - you guys all know the deal.

Today we'll be giving out 20mBTC to 5 winners (announced in around 10 hours time). Simply Tweet @Bitcoin_Casino with #FREESPINFRIDAY

Good luck!

Thanks Deadley, your credit was added yesterday.

Good luck!

We have the winners... Congratulations to!

@borusse112 @deadley25 @Jstar_269 @antekma @hokibabi46

Tweet us your BitcoinCasino.net username and we'll credit your account.

Good luck!

Hi all,

In light of the recent price slip of Bitcoin, we're running #FREESPINFRIDAY again, but this time each of the 5 winners announced TODAY (Friday 15th August) will grab 40mBTC!

Tweet us @Bitcoin_Casino with #FREESPINFRIDAY to enter for free.

Bonus terms apply, but we have reduced the rollover on this bonus just 25x.

Good luck!

Winners have been announced on Twitter, congratulations to:

@ashi_nik
@jaaawshy
@coingorilla
@smarkman
@georgefeb1987

Tweet us your BitcoinCasino.net username for your 20mBTC bonus!

We're giving away 100mBTC TODAY!. 5 Lucky winners will grab 20mBTC each, enter with these simple steps:

• Follow us on Twitter (@Bitcoin_Casino) and Tweet us with #FreeSpinFriday to be added to the draw.
• That's it!

The draw

We'll pick 5 winners at random and credit your bonus straight to your BitcoinCasino.net account - don't worry, if you haven't already got one there's plenty of time to register a free account.

Bonus terms apply, but rollover is reduced to 25x!

BitcoinCasino.net Team

This is spot on, we're doing weekly giveaways of 0.1BTC (which we do plan to increase!) and then a much larger 200mBTC giveaway, no deposit or betting required giveaway for October 1st.

Check in with us on Twitter tomorrow for the next 0.1BTC we're giving out.