Thanks. I was trying to do day trading to supplement my meagre income. I haven't written off using BTC to make back what I've lost but will do some more research. 

They have deleted my account now and I have reported it to Action Fraud. Hopefully this thread will deter anyone else from being scammed.

Thanks for everyone's views. What I couldn't fathom out is why I was able to make a number of smaller withdrawals with my profits and then these two didn't appear and a pending withdrawal I made after hasnt been processed.

I guess it is wishful thinking that it is a technical issue.

The USDT withdrawals completed to ny wallet are showing but the missing ones arent. When I ask for a Tx Hash reference the customer service stock response is "your question has been forwarded to the finance department please be patient".

I have made successful withdrawals before from the platform and it was on an app called Metatrader.

https://   crm.xspeedfx.   com/#/user/login

I have an account with Xspeed and a wallet with Crypto.com.

I made two withdrawals which were processed by Xspeed on 8th and 9th June and still haven't entered my Crypto wallet. I made a withdrawal on 10th which was processed within hiurs.

Xspeed Customer Service are worse than useless. The online chat appears to be a bot who just says 'be patient' and I am struggling to get any sense out of them.

What do people think has gone wrong and what are my options?