It's a shame that you don't respond to emails.
I wrote to create an account because I wanted to try out the platform, it was weeks later that I received a reply even though there was an email plus live chat.

Equally strange that you don't want to be advertised by an affiliate program next to the big brokers on an authoritative site. Because you can't get into the affiliate program and get a response either.

The average response time of the service or affiliate manager at the big brokers where I have an account is 20-30 minutes
With you player - 2 weeks, affiliate - many months