We hope that you will continue to develop your website keeping in mind the usefulness of the players so that you do not have to face such issues in future. However, it is good to hear that you have solved this issue and that customer has been able to withdraw his funds. In this way, if you give importance to the problems of the customers and solve them, your success will come.
If their goal is to become the next big thing in the crypto gambling industry then you can count on them with that but let's keep in mind that developing a website is not easy and it can also take time. We need to keep our patience high.
What important at the moment is they already did a working website with features and services that surely can satisfy a lot of users. They didn't expect to face a problem there but on the bright side, it can give them a good impression because they already fixed it in a short period of time. It shows that they are truly serious with their operations. No one is perfect here and no matter how good and popular the casino, problems can still occur on them.
I agree with your post, apart from functionality I would like to mention their loyalty program Play To Earn which I personally really liked. All payments come instantly and they have everything they need to hold or put in circulation
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