It's 26th of the October - still no crypto and no account. They are scammers I think

Be prepared that they can block you and removed access to the account and to the money. My advice is to use another casino

Status for the 22.09.2022 - they are anwsering me with templates and ask to wait more...

Thank you for contacting Cloudbet support.

Whilst we understand the frustration that this might and could potentially cause, please also try to understand that we would have to ensure adherence to their procedure.
In similar circumstances, when there are ongoing checks and investigations. There would not be a concrete timeframe, unfortunately.

We, therefore, kindly ask you for your continued patience and understanding in the matter.
We will reach out to you following the conclusion of said investigation.

Should you have any further questions please don't hesitate to ask.

Kind Regards,

Nakai
Cloudbet Customer Support


Looks like a scam...

Still no update, guys. Sent them one more document for verification. One month anniversary is coming...

So, now they said that my documents that verify address is not correct and asked for new one.

I prepared doc from the bank and sent it. Waiting for the response 10 days more....

Hello all!

I started with Cloudbet on 24.08.2022, made a deposit in total for 266 Polkadot(Not so much, but anyway).

On the next day I got some win and requested for withdrawal - about 338 Polkadot.

After I made withdrawal request - they asked me for the document - passport, selfie with passport and document to proof the address. A sent the documents and no answer from the Cloudbet.

Finally my account just banned(I can't login), my withdrawal is not accepted. The Live Char usually anwers like:

Thank you for your reply.

Kindly note that the verification is still underway at the moment, due to this access to the account cannot be granted.
The account is still under review and there is no update yet.

Please rest assured that we will be in touch with you as soon as once they get back to us.

Not sure if somebody can help me there - but it would be great. Total amount is not so big, but why I can't get my deposit and win back...
Is it normal thing for Cloudbet?

Hello guys! I started playing Cloudbet about 2 weeks ago. Donanted there about 200 POLKADOT tokens. After I got win and submited withdrawal - they asked for documents and just removed access to the account.

So, I sent documents there, but there is no response for 4 days already. I'm sending them message every day and getting same response like:

Kindly note that the verification is still underway at the moment, due to this access to the account cannot be granted.
The account is still under review and there is no update yet.

Please rest assured that we will be in touch with you as soon as once they get back to us.

So, can somebody help to get my crypto back?

Thanks