Hello again,

They informed me from live support that I can make a withdraw my money. I passed the investigation on my account like I thought I did not anything wrong.

Now I am waiting to receive my money.

Thanks for all answers

Actually I am full confident about my account. Just happening this make me sick Because I did not wrong anything. The problem is they did not give me exact time of period.

From this I understand They can hold me maybe a month, maybe even a year.

They send me money also after 1st KYC. I thought Ok there is no problem anymore. But it still a problem.

I think I also won bets that interval They paused me or they want me to play and loose those money. Actually I played like 1-2 hours ago First it went bad then I won and there is addition 2000 USDT.

By the way I did not play casino only sportsbetting.

I did not broke their ToS. I can show to anyone my bets.

Also I did broke their ToS, They wouldnt let me take 30.000 USDT yesterday.

Those all things make me confused.

Is there anyone know that how much time they do investigation generally ?

Hello all,

I have been playing on Cloudbet. Lots of transactions are made. I lost, I won. But never my withdraws was rejected. On Wednesday they requested me to do KYC on website. I have done it in 15 mins. After that I made succesfull withdraw 30.000 USDT. Then I played on live games again I won and my account reached to 55.000 USDT. I requested to withdraw 40.000 USDT but they rejected.

Then I got contact with live support They told me that I have to do KYC. But I told him I have already done it on website. Then they sent me email, 3 part of documents they asked me same like on others on this forum. Also I have sent them in 30 mins.

Then I requested again 40.000 USDT. It rejected by them agian When I reached out to live support They told me there is an investigation on my account. And they told me I have to wait to finish it.

But they cannot me provide a time period, or exact time. Only thing they aer saying is I have to wait.

On my account there is nothing wrong. I played live games. I played over goal bets on soccer and tennis break game mostly.

There is not also late bet. Also it is impossible to do on my account because 20-30 secs pass to accept my bets on Cloudbet.

I sent a email to support@cloudbet.com. But they did not answer.

What should I do right now ?

Balance is 57.000 USDT. I cannot withdraw that money right now,

Please guide me