Thanks for your advice

https://bitcointalk.org/index.php?topic=5418076.new;topicseen#new

I created an account on Duelbits to play baccarat and little bit of bj.
Day 1: deposted $6494.04 and withdrew $9,468.50. After a break, I deposted $9,228.06 and withdrew $12,700 and $208.13

Day 2: deposited $12,690.07 and requested to withdrawal $16,654.00
Under withdrawal transaction, where it should show transaction ID, shows as "processing" for 3 days.

Live chat hasn't provided any ETA and they've been giving me vague answers while telling me to continue practicing my patience. literally.
I asked them whats causing the delay and they said their compliance team needs to check my account. So far, no updates on that.
I asked them if there were any others waiting on their withdrawals, they said no.
I offered to provide KYC info to assist and speed the process, they said they don't need at the moment.
My account isn't locked but my balance is sitting at 0.

I play with a very basic martingale strategy and play by the book. Other than playing well and quickly making these transactions, I can't imagine why any of my bets would be flagged.

Display ID: Alexi
User ID: 60e07991-1c6e-5520-a312-5bb093387f74

Link to my claim: https://bitcointalk.org/index.php?topic=5418076.new;topicseen#new

Intro::
My first post here is a scam accusation against Duelbits. I don't feel great about it but I appreciate all the feedback and support from everyone here.
After reading up on similar cases here and now going on 7+ days of waiting for my withdrawal, I thought it'd be helpful to open a topic here.

What happened::
I created an account on Duelbits to play baccarat and little bit of bj.
Day 1: deposted $6494.04 and withdrew $9,468.50. After a break, I deposted $9,228.06 and withdrew $12,700 and $208.13

Day 2: deposited $12,690.07 and requested to withdrawal $16,654.00
Under withdrawal transaction, where it should show transaction ID, shows as "processing" for 7 days.

Live chat hasn't provided any ETA and they've been giving me vague answers while telling me to continue practicing my patience. literally.
I asked them whats causing the delay and they said their compliance team needs to check my account. So far, no updates on that.
I asked them if there were any others waiting on their withdrawals, they said no.
I offered to provide KYC info to assist and speed the process, they said they don't need at the moment.
My account isn't locked but my balance is sitting at 0.

I play with a very basic martingale strategy and play by the book. Other than playing well and quickly making these transactions, I can't imagine why any of my bets would be flagged.

I'm running into a similar issue at the moment with duelbits.
I played for a couple of days and the withdrawal is still showing as "processing" after a full day (about 30 hours)
The live support team are just giving me vague answers providing absolutely no updates nor eta.
I asked if they needed kyc info and offered to provide any further information to speed the process.
I asked if the amount triggered the flag for withdrawal since it was over 15k. Of course they couldn't answer.
I know it took over a week for OP so I'm not too alarmed yet, but what do they need to check exactly?
Anything over 12 hours to check my account or transaction seems a bit excessive.