We've emailed our customers our new website address. All communications will be made using the temporary suppport emails in Contact Us section on the website.

Withdrawals etc. will be available from our new URL with no more delays. It will be kept away from public while we sort out the current problems. No passwords were compromised and databases are backed up so nothing has been lost. There is someone with a lot of resources interested in bringing us down - that is all we can say for now.

Hello! The next round will be skipped unfortunately.

We are dealing with an attack and blackmail. The payments for this round will be made a little later. Sorry for the trouble!

Everything may be slightly delayed because we are dealing with an attack and blackmail. Can't go in details at the moment.

Cannot say for sure when the withdrawals will be made but they of course will be made.

The order in question has been refunded.

Even if the reasons customer asks for a refund are questionable - we try to keep our word. This one took a little longer, sorry for that 

In my opinion it is a combination of three things:

1) Delayed order confirmation (for example order was made when our working day ended so a couple hours there)
2) Variance (as you know you cannot mine every single block, however we compensate for certain amount of bad luck by crediting your balance from our own storage before the coins are actually mined - this is our so called insurance against variance - to prevent misunderstandings like this)
3) Around 0.001 would be consumed in electricity (our miners actually consume electricity (just a fact: over 5 years they would consume 3 times the contract cost))

I will be able to do the refund tomorrow - not in the office currently. Hope that's fine by you!

Best regards,
lunamine

We haven't disappeared - no worries about that Had a little misunderstanding with hosting, they suspended our account for 10 minutes. Some customers thought it's their account that's suspended  but yeah - the problem has been resolved.

Funny how everyone solved their problems before we even got to post here  

forever21 - I just opened all your posts where 20 posts per page are shown and started counting from your last post in this thread. Hope you understand that we might sometimes not count posts in this thread. If you still think there is something wrong with the post count, let me know and I will double check everything.  

Sorry for not being around, there is a lot going on. That is because we prioritize signature payments, withdrawals and support requests over forum visits. No worries - we have always been doing everything in a timely fashion and will doing it so in the future.

No new spots this round unfortunately. Nobody is being dropped.

Important: This rounds posts + next rounds upfront payment will be made in one transaction (unlike previously when they were separate).

Payment within 20 minutes.

Sure, it is Timmermansgatan 16, Luleå

All the other questions do not serve as proofs. We have been thinking of a secure way to show we are an actual mining operation. Honestly - all of the other answers can be made up. By giving away too much information we are putting a much larger operation than lunamine at risk. That being said - people who want to be 100% sure can meet us in person. In fact, there is one such person who claimed to have booked a trip to Luleå on August 10th - not sure how serious that is but we'll be welcoming them.

What exactly do you mean with total hashrate? Hashrate that we have sold through lunamine or hashrate that can be allocated to lunamine or total hashrate of the whole operation? lunamine is a small part of a larger operation (in which not all partners are interested in renting out hashing power) - whole operation runs over 200 TH/s. We do not have our own mining pool, we split our hashrate over various pools, none of them being GHash.io (unlike some of our competitors).

Old information - it has already been improved. Withdrawals can be made on-demand


I'll read the posts, haven't read this thread since the last reply.

Well there's nothing to lose. Everyone gets paid even if they get the worst results in the world. Only thing is that they won't get accepted for the next round.

What's better - having one guy post with extremely bad results and lose our money, while keeping new people from applying as we have a limited budget (not even sure where you have to post to get that kind of results) or letting this one guy go and giving opportunity to 10 others of the same rank with the same expenses?

I can cancel it if you want

We quietly decided not to cancel the free trials after the 7 day period. They run as regular contracts (with the withdrawal limitation though!). Out of 300+ applicants only 2 or 3 decided to get paid contracts (the reason we discontinued free trials - people were mislead into wrong purpose of our trials, they thought they would be able to withdraw free coins), so that's a little gift for those decided to stay with us. 10 GH/s is not worth a lot anyway, a happy customer is worth more.  

It is early to say this with 100% confidence, but.. It is really close. For now we prefer FM because it is easy for SM to get on the unprofitable side - it's a safer bet accepting a new FM. But on the other side, having a few SrM+ helps because of the large logo - each click/sale may cost more, but you get more valuable impressions out of it. Both are important and it's too early to come up more details - we're in the experimental phase currently.

Here is what you sent us in PM:


Here is our public answer:

This is a signature campaign that pays for posts. By signing up, you agreed to get paid for posts instead of getting paid for sales (it is possible her in our referral program) and now you are upset because you don't get paid for sales.

Jesus, where's the logic.. It's like going to store, picking up some apples and then getting angry because they gave you apples instead of bananas.

Have a great day   You really made us laugh.

Oh sorry! We are really busy and things like this can happen unfortunately.

How I see this campaign is that everyone enrolls every week and then they see if they are accepted. But I do agree that a statement should be made of who won't be enrolled again. I really forgot that.

I understand this can make people angry or upset but there's not a lot of choices.. While everyone gets paid out the same BTC for posts, it is not the same on our end. For us there are some people who are 10 or even 15 times more expensive than others. You can also put it this way - by letting one such guy go, we can take even 10 others to post in his place. Sounds nicer. Anyways, that's business and as much as we try to make everyone happy (we really do try), we still have to stay profitable.

This round umair127 and Rigon were not accepted.

We had exactly that - people would only paid the free trial coins only if they choose to purchase our actual contracts - there is a $6 withdrawal limit. However, there were hundreds of people signing up and a lot of them were asking for withdrawals. The free trial was misunderstood by people and continuing free trials would result in clogged up communications on our side and disappointment on customer side.

We'll implement seperate sign-ups soon, that should serve the purpose, also make it easier to sign up to get a referral link.

Not sure what do you mean.. There is total hashrate on the dashboard. Or did you mean something else?

Btw, you can pay 10% less. We should have announced the price drop before. Just let us know when you do that.

Please put up our signature with your 9xx ID in link like others and I'll make the payment within an hour.

Accepted. Payments will be within an hour.

Please see 2nd post in this thread. You were accepted yesterday already, just need to add your 9xx ID to the link and we will do the payment!