Hi dkbit98,
I can only describe my situation. Unfortunately, I can't say anything about others.

I had a dispute with the exchanger. I wrote a claim, which was closed by the exchanger (this is a violation of the BestChange Terms). I opened the claim again, after which BestChange closed the opportunity for me to open it again. All this was done within 1-2 hours.

My issue with the exchanger is still not resolved (more than 36 hours have passed). If it is possible to link here to our dispute on the BestChange site, then I will provide it. So that everyone can draw their own conclusions from our discussion. The discussion is still ongoing, however, this controversial situation is essentially hidden from other users, that is, the exchanger can continue to deceive people.

In this case, all these reviews lose any meaning.

When writing a complaint about an exchange office, BestChange closes the status of the complaint and makes the status neutral for this review. Actively promote the illegal activities of exchangers. All requests for return the status of the complaint are ignored, despite the fact that in the Terms of this site there is a clause:

"Withdraw the client's claim only if the financial obligations to the client are fulfilled in full, or if the regulated exchange period has not yet passed."

In my case, the issue is still not resolved, but the status of the complaint has been removed. As a result, other users may be deceived by exchanger.
The exchanger refers to AML checks, but this does not change the status of the claim, given that for my side I have fulfilled all the requirements. The financial claim remains, but BestChange does not give me the opportunity to return the complaint. The review has only a neutral status.

Please note that all exchangers in the full list have only positive reviews.
The situation described above explains why this is so.